Bilingual Customer Service Representative - Montréal, Canada - STOITECH

STOITECH
STOITECH
Verified Company
Montréal, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Are you passionate about exceptional customer service and an eye for detail? Are you a natural problem-solver who thrives in a fast-paced environment?
We're seeking a skilled Customer Service Representative to join our dynamic team in the growing
printing industry .

In this role, you'll be more than just a customer service rep - a
Project Coordinator , managing the entire lifecycle of printing labels for our clients in the Wine & Spirits industry, from initial concept to final delivery.


What you'll do:


  • Be clients' main point of contact, ensuring their printing needs are met.
  • Collaborate with internal teams (design, production, sales) to translate client requirements into highquality labels.
  • Manage project timelines and budgets to ensure ontime delivery within budget parameters.
  • Build strong customer relationships and foster loyalty.
  • Maintain accurate customer records and enter orders into our system.
  • Troubleshoot customer concerns and find solutions effectively.

Who you are:


  • A team player with at least 23 years of experience in customer service.
  • A project management pro, comfortable with juggling multiple tasks and meeting deadlines.
  • Bilingual (English and French) with excellent written and verbal communication skills.
  • Highly organized and detailoriented, with strong computer skills (Excel experience a plus).
  • A problemsolver with a positive attitude and a willingness to learn.
  • Bonus points for experience with printing, graphic design, or Salesforce.

What we offer:


  • A fun and exciting work environment in a growing industry.
  • The opportunity to work with leading Wine & Spirits companies worldwide.
  • Competitive salary and benefits package.
  • The chance to see your work come to life in tangible form.

Please note:
This is a full-time, in-office position located in Montreal, QC (with on-site parking).
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