Security Officer - Vancouver, Canada - Parq Vancouver

Parq Vancouver

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OUR COMPANY
Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW
A structured Security Officer role is critical to the success of Parq Vancouver.

The Security Officer's primary role is to provide a safe environment for guests and associates in and around the Casino and Resort by maintaining a visible presence and superior customer service.

-
WHY WORK AT PARQ

Extended Health and Dental Benefits
RSP/RRSP Matching
Employee and Family Assistance Program
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets
Discounted rates at local businesses within the community
Volunteer opportunities
Employee Recognition Program
Opportunities for growth and development
Companywide events
Refer a Friend Program

DUTIES AND RESPONSIBILITIES

Provide proactive superior customer service and maintain a friendly and professional demeanor on the floor at all times
Secure entrances including doors, windows, and gates
Patrol and provide visible security presence throughout the Casino and Resort
Monitor movement and security of cash and convertible cash assets
Provide physical security and crowd control in and around the Casino and Resort
Provide escorts for chip fills, table credits, box pulls, slot drops and large jackpots
Provide safety escorts for patrons and Associates as requested
Execute and assist with Emergency Procedures including fire evacuation and serious incidents
Monitor employee activity to ensure conduct of all gaming operations is in compliance with Parq Vancouver Policies and Procedures as well as British Columbia Lottery Corporation Standards, Policies and Procedures
Enforce restricted access to nonpublic and secure areas
Monitor patrons and Associates in the casino to identify underage, intoxicated or suspicious persons and/or activity
Report and provide Incident Reports for any suspicious or criminal activity, suspicious persons, exclusions or unattended children
Assist with medical emergencies
Write incident reports as required by policy
Maintain the highest level of discretion and confidentiality
Maintain working knowledge of company policies and procedures
Attend ongoing job training as directed by management
Responsible for providing professional and superior customer service in accordance with established company standards
Additional duties as assigned by Supervisor or Manager

QUALIFICATIONS AND EXPERIENCE

12 years demonstrated security experience is preferred, but not required. (Preference will be given to experience in a hotel/resort or casino environment)
Education in related field of study including law enforcement would be a definite asset
Training in use of force and tactical communication
Demonstrated experience intervening and deescalating conflict situations with nonviolent tactics
Ability to remain professional and perform duties under stressful conditions
Must have good verbal and written communication skills
Previous experience in report writing and incident investigation skills

CERTIFICATES AND/OR LICENSES REQUIREMENTS

Ability to obtain valid Gambling Worker registration and License
Ability to complete all required BCLC trainings and Certifications
Valid BST (Basic Security Training) Certificate required
Must obtain Gaming Security Officer Training Certificate during probationary period (90 days)
Serving it Right Certification
Current certification in first aid Level 1 or 2 an asset
Current certification in Advanced Security Training an asset

PHYSICAL REQUIREMENTS

Able to lift, handle, and transport materials that are over 25lbs
Able to see entire field of vision, including having depth perception and full peripheral vision in order to ensure the safety of themselves and others
Will be required to stand and walk for extended periods of time while on shift (ability to run as required during an emergency or security situation)
May be required to work outdoors during all hours and in all weather
We would like to acknowledge that at Parq Vancouver we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations_