Business Analyst I - Chatham-Kent, Canada - Bluelime Technical Services

Bluelime Technical Services
Bluelime Technical Services
Verified Company
Chatham-Kent, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Actual Title:
Business Analyst

  • Maintain and develop positive relationships with internal and external clients (In
  • Franchise Sales, Information Systems, Gas Management Services, Contracting Billing and Operational Support, Capacity Management and Utilization, Credit, and external Energy Marketers)
  • Administer/negotiate Direct Purchase contracts with customers or their agents; set contract parameters, work with credit and collections department to mitigate risk
  • Ensure practices adhere to policies and contract compliance
  • Primary contact to answer customer/agent inquiries and with key internal customer groups
  • Execute balancing transactions and approve BT contracts in accordance to Union Gas policies
  • Ensure contract parameters balance Enbridge's system requirements and those of the customer
  • Customer account analysis, investigate anomalies, meter and billing issues, the knowledge to redirect to the appropriate department
  • Investigations, customer negotiations and conflict resolution with external parties regarding Direct Purchase (DP) contract parameters and compliance

MUST HAVES:

  • Business, Finance or Math degree or Business or Finance College diploma & 2 years + of relevant work experience
  • Ability to analyst large volume of data
  • Ability to perform multiple work assignments at varying stages of completion with a high degree of accuracy while working to tight time constraints and changing priorities.
  • Excellent interpersonal skills, including the ability to influence others and negotiate.
  • Strong professionalism, communication, collaboration, time management, and organizational skills and the ability to work with mínimal supervision and drive results on your own.

NICE TO HAVE:

  • Understanding of Direct Purchase contract administration, customer billing and/or financial systems.
  • Working knowledge of ConTrax, Enerline, SAP CIS, WEBi, Adobe Acrobat, Excel, Word.
  • Understanding of Large Volume Contract language and rates.
  • Demonstrated front line customer service/contact experience.
  • Experience in the natural gas and/or utilities market.

Job Type:
Fixed term contract

Contract length: 12 months


Ability to commute/relocate:

  • Chatham-Kent, ON: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's Degree (required)

Work Location:
In person
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