Enterprise Messaging - Ottawa, Canada - Bank of Canada

Description

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Equity, Diversity & Inclusion
The Bank is committed to achieving a workforce that reflects the diversity of our country and is representative and inclusive of all Canadians regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socio-economic background or lived experience. By living our values and prioritizing our actions to enhance equity, diversity and inclusion, the Bank ensures broader discussions, better decisions, and a more engaging workplace.

We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

We invite you to join an organization where differences are seen as strengths and are recognized, valued and respected. We welcome all candidates to apply and strongly encourage candidates to self-identify if they identify with an Employment Equity designated group (Indigenous Peoples, Persons with Disabilities, Women or Racialized/Visible Minorities).

Enterprise Messaging & Collaboration Specialist

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

What you will do
The Bank of Canada is currently seeking an Enterprise Messaging & Collaboration Specialist to join the End User Experience, Collaboration Tools team in the Information Technology Services Department. This team is responsible for the ongoing evolution and support of the Bank's suite of digital end user Collaboration tools and telephony solutions.

You will participate in the evaluation, evolution, and delivery of new collaboration and telephony solutions at the Bank, with a key focus on enhancing Bank staff's user experience by supporting digital collaboration tools that ensure an inclusive experience for all users regardless of their physical location.

As a subject matter expert, you will also ensure that technologies continue to meet business needs, while maintaining an appropriate balance between functionality, support and security. You configure, enhance, automate/script and setup various Office 365 tools (SharePoint Online, Exchange Online, MS Teams, etc.), telephony solutions (VoIP, cloud based telephony) and security technologies (Defender 365, Cisco IronPort, etc.). You also provide ongoing support, collaborate with business partners and colleagues to identify user requirements and work with clients to fix any Microsoft Office365 platform and telephony-related issues. You will combine strong analysis, problem-solving and communication skills to achieve high levels of customer satisfaction and quality in your deliverables.

As an Enterprise Messaging & Collaboration Specialist, you will:

• help in the evolution, delivery and on-going operational support of the Bank's suite of digital collaboration tools, including Microsoft's Office 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Stream, Delve, Viva, etc.) and VoIP solutions (Cisco CUCM/UCCX/CER, cloud-based Operator Connect telephony)
• work with Solution Architects to design, test and build solutions that integrate in the Bank's technology ecosystem
• ensure strong security controls and features through the implementation and support of various security technologies (e.g. Microsoft Defender for Office 365, DLP, Safe Links, Enhanced Filtering, Anti-Phishing policies, Email filtering, etc.)
• provide day-to-day tier 2 support in problem management, integration, and systems maintenance of the Bank's Office 365 tenant, including providing off-hour on-call support in case of significant impact to operations
• build strong vendor relationships and coordinate escalations with them where required.
• ensure performance and availability meet organizational SLAs and objectives through active monitoring and timely service restoration, including maintenance/administration, troubleshooting, root cause analysis and diagnostics
• identify opportunities to automate business processes and contribute to the automation of various service delivery items
• take personal accountability and responsibility for the delivery of new digital end user collaboration tools throughout the product life cycle, adding technical know-how, creativity and a seasoned perspective to initiatives and teams
• analyze the current solutions environment and operational support models to identify opportunities for improvement
• maintain up-to-date knowledge in digital collaboration technologies including Office 365, and other leading 3rd party providers of productivity and collaboration tools.
• research new technologies on the market and provide recommendations

What you need to succeed
You are a self-starter with the ability to quickly grasp the essence of complex issues. You are an effective communicator, able to clearly convey key points, organize content, and write in a style appropriate to the audience and purpose of the document and presentation. You can quickly grasp the essence of a complex issue and communicate key points. You are self-motivated and independent, requiring little supervision and with the ability to function effectively as part of a team. You will contribute towards creating positive team dynamics by engaging in productive and respectful conversations.

Nice-to-have

• exposure to diverse work environments, with a broad understanding of multiple business sectors, hardware and software technologies and IT security
• experience in transitioning on-premise telephony infrastructure to cloud-based solutions (e.g. Operator Connect)
• Microsoft certifications (e.g. Microsoft 365 Certified: Enterprise Administrator Expert), Cisco telephony certifications, and/or other relevant certifications

Your education and experience

• Bachelor's degree in computer science, software or systems engineering or another related discipline with 3-5 years experience of integrating Microsoft Office 365 technologies with various security capabilities including Defender 365, mail gateways, Conditional Access, multi-factor authentication and encryption.
  • experience implementing Cloud-based digital Collaboration Tools for Canadian government organizations to support sensitive data (i.e. Protected B data)
  • experience supportin VoIP solutions (Cisco CUCM/UCCX/CER)
  • Demonstrated experience with integration of technologies with various network capabilities including DNS, VPN, proxies, and load balancers
• Combinasion of education and experience may be considered

What you need to know

• Language requirement: English or French essential
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider .

• Salaries are based on qualifications and experience and typically range from $90,535 to $106,512 (job grade 16)
• The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary. The Bank offers performance pay for those who exceed expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.