Operations Data - Waterloo, Canada - Manulife

Manulife

Verified Company

Waterloo, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

Job Posting Description
Are you experienced in leveraging data to highlight opportunities for operational efficiencies and building new operational reporting? Do you enjoy utilizing tools for reporting such as Excel, VBA, PowerBI and SQL? Do you like learning about new technologies such as Python? Do you like to connect with stakeholders to understand their business and operational needs to partner on solutions to automate or report on their day-to-day transactional activities? Do you want to own your work and help us be more effective and efficient as a Bank Operations team?

What if I told you we're working towards modern tools and processes including Agile, Human Centered Design, Jira and CRM? What if I told you we are keen to innovate, and we're growing?

At
Manulife Bank , we believe banking products are an integral part of every Canadian's financial plan.

As one of Canada's youngest banks, we are growing at an unprecedented rate and need people with the skills, energy, and drive to maintain our position.

We offer competitive pay, an encouraging work environment with flexible hours, and we have a team of highly engaged and motivated employees and leaders who want to make a difference.

What will I be doing?

You will join forces with other dedicated people to analyze business needs, create business requirements and deliver solutions to through various Automation and Digitization opportunities.

Having some tech savviness along with strong analytical skills & business experience will be crucial in this role.

If you thrive on this type of work, then we need your people-smarts and keen mind as an Operations Data and Reporting Consultant on our Operational Initiatives Team.

Your responsibilities would include:

Using your analytical skills and critical thinking to ask questions, understand sophisticated business processes and creating automated solutions using tools such as Power BI, SQL, CRM, and SharePoint and embedding good risk management practices along the way
Supporting existing Operations reporting needs and delivering accurate selfserve reporting solutions using tools such as SQL Reporting Services, PowerBI, SQL, VBA, Access, and Excel using various data sources
Conducting current state analysis and documenting business processes.
Connecting and communicating with stakeholders regularly to understand their businesses, systems and processes to pinpoint processing or data gaps and to highlight areas of opportunity that will help move our business forward
Using a variety of requirements modelling techniques such as user stories, process mapping, acceptance criteria, and business rules to convey information
Providing consulting support for complex Operational initiatives by understanding business data interdependencies to identify efficient solutions
Capitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders
Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution
Using your strong communication skills to lead/collaborate with working groups and present information to all levels within the company
Preparing our business partners for changes that are introduced and articulating what it will mean for them specifically
Writes and executes test plans and test cases for your initiative and validate expected results
Using your analytical skills and critical thinking to ask questions, understand our business drivers and needs, and bring order and precision to scope and requirements on Operational initiatives
Influencing your teammates with your good humor and passion for your role

Qualifications

Am I right for the job?

Bachelors or diploma in Computer Science/Business Administration
5 years or more of relevant work experience
You are proficient in using TSQL/SQL Server, stored procedures and creating complex SQL queries
You have advanced knowledge of Excel (Pivot Tables, VBA Macros), Access, Visio, Power Automate, Power Apps, PowerBI and SharePoint reporting services
You are knowledgeable in Process Management and Optimization approaches, methodologies, and tools such as LEAN, Six-Sigma, and BPMN
Familiarity with computer programming concepts and database architecture is an asset.
You are familiar with web technologies like HTML, VBScript, R, JavaScript, CSS, and tools s