Volunteer and Intake Coordinator - Burlington, Canada - Burlington Food Bank

Burlington Food Bank

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Intake and Volunteer Coordinator

Position Summary:

As a member of Burlington Food Bank's team, the Intake and Volunteer Coordinator plays a key role in developing a team of volunteers which enables the organization to deliver on its mission of feeding the hungry in our community in a dignified and timely manner.

Directly accountable for overseeing volunteers, volunteer management and direct to client services.

Reporting Relationship:
The Intake and Volunteer Coordinator reports to the Burlington Food Bank Manager.

Hours: 30 hours per week including some weekend or evening hours.

Key Accountabilities
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Recruitment and Training: Identifies and onboards prospective volunteers in a variety of roles at BFB

Develops a supportive and inclusive team that works together effectively and respectfully
Responsible for recruitment, training, motivating, evaluating, retaining and celebrating all volunteers

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Volunteer Coordination: Oversees the day-to-day coordination of Food Bank volunteers:

Using a Volunteer Management System (VMS) (currently Better Impact) ensures that the Food Bank is properly staffed in all aspects of service
Recognizes gaps in schedule and uses VMS to bring on new volunteers as required

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Intake Services: Oversees and evaluates the intake process ensuring effective delivery of services and all efficiencies are in place

Trains and evaluates volunteers that have direct to client interaction for a dignified experience for anyone that requests assistance
Using Link 2 Feed or other Client Management Systems to record relevant details for Food Bank users, including demographics and visit frequency

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Program Delivery: Takes responsibility for all program delivery ensuring clients are receiving the best service possible:

Regularly assess the delivery model and steps to ensure that all efficiencies are being met
Organize tasks for volunteers throughout their shifts
Engages volunteers in the ongoing evaluation of programs to provide volunteers with meaningful engagement in their roles
Develops polls, questionnaires, etc. for clients to provide feedback of their experience
Prepares delivery schedules and shares with drivers

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Communication:Coordinates and contributes to communication both internal and external communications for all stakeholders including staff, volunteers, clients and donors:

Regularly communicates with all volunteers regarding events and opportunities that pertain to BFB
Provides notice to clients regarding any changes or disruptions in delivery models or services

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Events and Activities: Coordinates and supports other BFB events including the Ride to Provide, Hunger Action Month and new program events along with other activities as required
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Other duties as assigned

Qualifications

- Post secondary education or equivalent combination of education and experience in working for not for profit, food security or volunteer management.

- Compassionate and empathetic towards individuals facing food insecurity, homelessness and marginalization.

- Strong organizational, communication, and leadership skills.

- Knowledge of food safety regulations and best practices.

- Ability to work collaboratively with diverse groups, including volunteers, staff, donors, and community members.
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A second language is an asset.

- Crisis management education and/or experience in this field is an asset.

- Experience in the not for profit area, food distribution, or a related field is an

Job Types:
Full-time, Part-time

Salary:
$34,000.00-$40,000.00 per year

Expected hours: 30 per week

Schedule: