Scheduling Coordinator - Ottawa, Canada - Choice Homecare

Choice Homecare

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Full Time Scheduler/Coordinator (Hybrid Work)

Schedule:
Thursday, Friday, Monday 11am - 7pm and Saturday, Sunday 8:30am - 4:30pm

Location:
Ottawa, Ontario

Do you enjoy making a difference working in a respectful and supportive environment?

If you desire to be a valued team member and not just a number, read on.

Team Choice has served Ottawa region families since 2011 with 5-Star Google ratings from families and caregivers.

We provide a respectful and supportive work environment with opportunities for growth as a part of a competent and dependable team who work hard to bring excellent and reliable homecare for our clients.

We seek a Scheduler/Coordinator to support expected growth in serving our clients.

As a team, we build therapeutic relationships with our clients and make a difference in the lives of people who need care.

If being a team member in a respectful and supportive team to serve others is important to you, we want to meet you

Team Choice offers:

A mutually encouraging and caring work environment
Paid personal and sick leave
Extensive 1:1 training
RRSP contribution matching program
Competitive compensations
Laptop and supportive devices
Professional development opportunities to grow with the company

Duties and Responsibilities:

Include, but are not limited to:

Select caregivers to care for clients considering caregiver availability, location, skills, and temperament match
Relay pertinent information to field staff and clients, document interactions, and maintain professional relationships
Maintain client schedules by replacing field staff's sick calls, vacations, or any absence
Update field staff availability, vacation, or time off requests
Verify and approve shifts for field staff
Respond promptly to concerns, incidents, complaints and compliments, and document and relay information to Director of Care or Client Care Manager
Adhere to the policies in interactions with clients, caregivers, or other parties while ensuring privacy and confidentiality
Assist HR in training field staff in the use of AlayaCare app
Other duties as necessary to provide back up for other team members
Be oncall (paid) to provide 24/7 after hours support to caregivers and clients on a rotation basis

Qualifications/Requirements:

Secondary education
Two years' scheduling/coordination in the Health Care field
Experience in homecare scheduling software (AlayaCare is an asset)
Superior Customer Service skills
Effective oral and written communication in English
Empathy and compassion when interacting with clients and caregivers
Be available to be on call (paid) after hours to provide telephone support to clients and caregivers on a rotating basis
Accurate and efficient computer dataentry skills
Ability to prioritize tasks and/or duties while keeping a calm and professional demeanor in dealing with stressful situations

Other Skills and Abilities Preferences: