Host/hostess - Toronto, Canada - Windsor Arms Hotel
Description
Job description
Job Description:
- Greet guests and patrons personally as they enter the establishment
- Present menus to guests and escort them to their seats
- Politely request guests to wait in waiting area if no table is available
- Estimate wait times for guests
- Monitor guest waiting list
- Regularly check the reservation schedule for next meal reservations
- Answer customer's question accurately
- Maintain clean and organized tables and work area
- Know the state of all tables in the facility so as to be able to direct guests and groups to appropriate tables
- Resolve guests' concerns in a prompt manner
- Constantly update the kitchen on cancellations, new or changes to reservations, etc
any dietary restrictions:
-
Requirements:
- Certificate in hotel management and hospitality is a plus
- Must have a polite and hospitable disposition
- Possession of a positive and enthusiastic attitude
- Pleasing personality
- Excellent communication skills, especially orally
- Effective customer service skills
- Ability to withstand pressure
- Able to take direction and work in a team environment
- Organizational and management skills
- Possess flexibility and multitasking ability
Job Types:
Full-time, Permanent
Salary:
From $16.55 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Weekends as needed
Work Location:
In person
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