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Red Deer

    Service Writer - Red Deer, Canada - Woody's RV World

    Woody's RV World
    Woody's RV World Red Deer, Canada

    2 weeks ago

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    Description

    Description:

    Woody's RV World Red Deer is looking for a full-time RV Service Writer.

    Minimum Requirements:

  • Excellent customer service skills
  • Proficient computer skills
  • Ability to work unsupervised
  • Must be organized and self-motivated
  • Possess strong written and verbal communication skills
  • Motivated team player with a strong sense of commitment to the customer
  • Have the ability to deal with large volumes of work and be flexible to changing priorities
  • Ability to handle stressful situations in a calm and efficient manner
  • Ability to read and comprehend policy and procedure
  • Excellent verbal and written communication skills
  • Strong record of positive Customer Satisfaction results
  • High School diploma or equivalent preferred

    • Job Responsibilities:

  • Essential Duties and Responsibilities - Other duties may be assigned at a later date:
  • Book Appointments
  • Open new work orders, accurately recording customer information and requirements
  • Handle incoming phone calls in a professional manner
  • Deal with customer requests and questions in a timely and friendly manner
  • Keep customers updated as needed regarding ongoing repairs and offer explanations for work required and/or suggested so that customers can make informed decisions
  • Inform customers of upcoming repairs/services required
  • Confirm that all work and pricing is approved by the customer prior to work being performed
  • Monitor activities at service counter including customer contact, parts shipping and receiving
  • Complete various clerical duties including photocopying, faxing, sorting/filing, etc.
  • Receiving customer payments
  • Monitoring our online text messaging service

    • Company Profile:

  • Canada's premier RV company is growing once again. Woody's RV World has expanded into Abbotsford and anchored the company with a brand new state-of-the-art impressive building.
  • The ideal candidate will have service experience at a RV dealership but other Service Writer experience will be considered. Customer service is our main priority, so remaining professional is always essential.
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