Petitions and Appeals Specialist - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:05/13/2024

Req ID: 37298

Faculty/Division:
University of Toronto Scarborough

Department:

UTSC:
Admissions & Student Recruitment

Campus:
University of Toronto Scarborough (UTSC)

Position Number:

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe.

Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities.

The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions.

It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.

It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community.

Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.

Your opportunity:

Working under the direction of the Assistant Registrar, Petitions, you will be responsible to review and issue decisions on routine petitions submitted by students to the Office of the Registrar.

You will identify petitions that involve more complex issues and escalate them as necessary.

You will also provide detailed information on processes, policies, and procedures, advising students on appropriateness and precedents for petitions and appeals and suggesting alternative course of action as necessary.

In addition, you will liaise with instructors and academic departments to gather information and ensure the timely resolution of petitions.

Your responsibilities will include:

Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary
Writing routine documents and correspondence
Formulating petitions for special consideration
Providing detailed information to committee members on petition and/or appeal rules, guidelines and procedures
Reviewing and assessing petitions for special consideration
Leading seminars and/or workshops
Resolving issues within the scope of the role and escalating problems as required
Directing the activities of casual staff

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience.
Minimum four (4) years of related work experience in registrarial and/or academic advising to students in a postsecondary environment.
Knowledge of FIPPA (Freedom of Information and Protection of Privacy Act).
Demonstrated experience advising students and experience working with students under emotional stress.
Strong computer skills with experience in Microsoft Office including Word and Excel.
Ability to work independently and in a team environment.
Familiarity with a student database system such as ROSI/ACORN or similar student information database system.
Strong verbal and written communication, organizational and multitasking skills.
Demonstrated commitment to provide quality service to students in a fastpaced customer service environment.
Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Assets (Nonessential):

Knowledge of petition and appeal guidelines and procedures in a postsecondary environment.
Knowledge and experience upholding the Code of Behaviour on Academic Matters.

To be successful in this role you will be:

Accountable
Courteous
Efficient
Organized
Problem solver
Team player

Notes:

This is a
term position ending
June 2025.
A copy of the full job description is available upon request from the UTSC HR Office.
This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 05/22/2024, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Term

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Registrarial Services

**Lived Experience Statement