Food and Beverage Manager - Edmonton, Canada - Canadian Rocky Mountain Resorts

Canadian Rocky Mountain Resorts

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Duties and Responsibilities:
Food and Beverage Manager

Must be prepared to work all shifts, and to cover for the Assistant and Supervisors on days off
Must be prepared to oversee training and mentorship for all members of Department
Work closely with the Meetings & Events Department, attending weekly BEO meetings; liaising with the Kitchen to provide the service expected by our guests
Maintain the current process for inventory, ordering, wine list, menu printing, tastings, allocation of Duty, Personal and Promo accounts, daily sales reports, ongoing communication with the Hotel Manager, and other duties as assigned

F&B Manager is expected on the floor at all times, and to greet the guests in function areas (90% of the position is hands-on, 10% administrative)

To participate in regular staff meetings and communication sessions
Ensure Dining Room, Lounge, and function facilities are clean, tidy, organized, and follow Health & Safety standards
To provide guidance to all other members of the F&B team
To provide the example to all staff re: grooming policies, professionalism, and verbiage; supporting staff throughout every shift
Working sections when required
Serving banquets when required
Working breakfast when required
To foster a team attitude, overseeing all staff members and ensuring that communication and standards are as indicated in Operations Manual
To assist in the completion of biweekly payroll for the Department in an accurate and timely manner, and to assist with the allocation of function gratuities
To assign tasks to members of Supervisory team
To assist with preparation of schedule for approval by the Hotel Manager, ensuring staff shifts are allocated in a fair and equitable manner, and provide the hours required for retention of staff
To provide Hotel Manager with ongoing communication in the event of performance issues, and to notify HR right away with respect to incident reports
Provide explanations to the Hotel Manager for any situations that required use of a Promo account
To assist with all communication as it relates to F&B team (pre/post discussions regarding menu changes, items changes, specials, etcetera)
To oversee all set up and tear down for Meetings & Events when required
To address client concerns/issues immediately and effectively
To communicate any information/direction required by the Front Desk to the FOM/FOS
To ensure staff is fully trained in emergency and power outage procedures
To ensure Health & Safety regulations are strictly maintained
To consult with the Hotel Manager re: the purchase of any stock, wares, wines, liquors, as per revenue allocations at the Lodge
To attend biweekly Department Head Meetings
Ongoing communication with all departments to provide a cohesive team at the Lodge
Arrive on time and groomed appropriately, as per CRMR Guidebook
Other duties, as required
Assist other departments, as needed

Requirements/Experience:

Excellent interpersonal and communication skills, both verbal and written
A passion for customer service; previous experience is an asset
Highly organized and detail oriented, with the ability to multitask
Able to cope in high pressure situations
Knowledge of Squirrel an is an asset
Microsoft Office and Outlook is required
Previous Hotel experience preferred
Must be willing to work _all _shifts (AM, PM, and midshifts) and provide support with daily service when required
Previous F&B Supervisory/Management Experience, including Banquets, is preferred
Must be able to work in a team setting, while providing professional direction to other members of Department
Must have the ability to handle any guest issues, with guidance from the Hotel Manager, if required
Must have the ability to handle any staffing issues, with guidance from the Hotel Manager and HR, if required
Sommelier certification is an asset
Proserve certification Responsible Alcohol Service
Inventory/cost analysis experience an asset
Menu and culinary abilities are an asset
Must be able to work independently and remain calm in the event of an emergency
Ability to endure long periods of standing (sitting, bending, and lifting to 45 pounds may be required)Work closely with the Meetings & Events Department, attending weekly BEO meetings; liaising with the Kitchen to provide the service expected by our guests
Oversee daily inventory of liquor and beer counts
Overseeing the process for inventory, ordering, wine list, menu printing, tastings, allocation of Duty, Personal and Promo accounts, daily sales reports, ongoing communication with the Hotel Manager, and other duties as assigned
Providing the Hotel Manager/Operations Manager with monthly financial sales reports
F&B Manager is expected on the floor regularly, and to greet the guests in function areas (40% of the position is handson, 60% administrative)
To conduct regular staff meetings and communication sessions
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