E-commerce Customer Service - Montréal, Canada - Lamour Hosiery

Lamour Hosiery
Lamour Hosiery
Verified Company
Montréal, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

About Us

  • Familyowned and operated since 1953, Lamour Inc. has earned its reputation as the "Best in Class" choice for socks, performance wear, hosiery and intimates. In fact, we are among the top 5 global players in base layer active wear, the #1 global seamless manufacturer, & one of Canada's leading sock manufacturers. As a onestop shop, we work innovatively and passionately to deliver outstanding quality and value to a diversified international customer base. It is our focus on performance fabric technology and product innovation, investment in manufacturing excellence, speed to market, and supply chain execution that allows us to build meaning, strong, and longlasting retail partnerships across multiple trade channels._

Job Scope
This role is within the Digital department, and across multiple ecommerce brands. A high level of support is needed to ensure a quality customer experience.

Reporting directly to the Customer Experience Manager, this role requires a dynamic individual that is dedicated to going above and beyond for customers and their online journey.


Responsibilities

  • Respond to customer inquiries and complaints in a timely, efficient, and professional manner
  • Knowledge and experience working in order support or with Ecommerce environments
  • Ability to follow guideline, procedures and troubleshoot potential roadblocks.
  • Contributes to department processes and efficiencies
  • Responding to product and site reviews
  • Manage returns and exchanges efficiently
  • Ability to engage and build trust with customer
  • Contribute to converting sales leads
  • Provide customer feedback and contribute to customer facing policy
  • Processing claims for lost packages

Qualifications:


  • Excellent communication skills (verbal and written)
  • 1 year minimum of customer service experience
  • Handson ecommerce experience, preferably Shopify and Gorgias a plus
  • Proficiency with computers, and ERP backend
  • Ability to priority a customercentric mentality, going the extra mile
  • Aptitude to manage time and prioritize tasks through a variety of channels
  • French speaker is an added asset

What we offer:


  • 100% off public transport
  • Flexible work hours
  • Hybrid schedule
  • Fridays we finish at 4:00 pm (1:30PM in the summer)
  • Tim Hortons gift card on your birthday
  • Rooftop terrace
  • Company events and celebrations
  • Monthly team bonding activities
  • Free gym access (yoga, bootcamp, kickboxing and zumba included)
  • Medical and dental benefits. and much much more

Benefits:


  • Casual dress
  • Commuter benefits
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Onsite gym
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Application question(s):

  • This role requires the employee to be inoffice at least four days per week. Please confirm acknowledgment.
  • What are your salary expectations?

Experience:


  • Customer service: 1 year (preferred)
  • E-Commerce: 1 year (preferred)

Work Location:
One location
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