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    Computer Technician - Toronto, Canada - Douglas College

    Douglas College
    Douglas College Toronto, Canada

    2 weeks ago

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    Description

    The Role

    The Computer Technician provides effective second level user and technical support for instructional and personal computing in computing labs, classrooms, workrooms and to individual users. Provides exceptional client-centered service on a consistent basis to all users and stakeholder groups. Responsibilities 1. Provides advanced user support.
    a. Provides in-person, telephone, and on-line support for students and employees using college's instructional, personal and mobile computing devices and related equipment;
    b. provides operational user support for critical college-wide systems including Wi-Fi, network connectivity and variety of enterprise software applications;
    c. maintains strong customer relationships and high level of customer satisfaction;

    2. Provides support for end user hardware and software.
    a. installs, configures, maintains, troubleshoots, repairs, and replaces AV equipment, computer hardware and related peripherals, printers, scanners, operating systems, applications, multi-function devices, telephony, and mobile devices within the network environment;
    b. performs upgrades and re-configurations under a variety of time constraints;
    c. supports installation and maintenance of specialized adaptive technologies;
    d. maintains inventory of applicable hardware and software;
    e. lifts and relocates a variety of computer equipment;
    f. maintains order in storage rooms;
    g. researches, evaluates and tests personal computing hardware and software as required and makes appropriate recommendations;
    h. works with vendors for warranty service and additional technical support;

    3. Provides System and Network Administration and technical support for selected campus wide and departmental systems, end-user hardware, software, operating systems, and network objects using variety of management software tools.
    a. installs, configures, maintains and trouble-shoots all college standard and CEIT-approved non-standard software including previous and current versions;
    b. designs, develops, implements and maintains software configurations for computing labs, workrooms, classrooms and user devices in both physical and virtual environments, using a variety of tools and within frequently and rapidly changing environment;
    c. performs a variety of tasks related to the organization, configuration and maintenance of user, computer, and printer network objects;
    d. maintains security services (physical and logical) on instructional and personal computing devices and related equipment;
    e. articulates issues related to the availability and performance of network resources , services and servers;

    4. Performs other related duties.
    a. provides coverage for the first level Help Desk technicians as needed;
    b. collaborates consistently with members of other teams on operational issues and projects;
    c. creates technical documentation for departmental knowledge base;
    d. maintains currency in relevant technical knowledge, standards, and practices by attending training courses and professional development activities;
    e. provides input into the development and improvement of departmental services; To Be Successful in this Role You Will Need
  • Good working knowledge of the English language (written and verbal).
  • Completion of a Diploma program in computer studies from a recognized post-secondary institution supplemented by six months of related work experience in data communication and computer services in a networked environment, including the provision of user support (in person, telephone and email), or equivalent combination of training, education and work experience.
  • Good technical knowledge of and proficiency in the use of personal computing hardware and software
  • Completion of the ITIL Foundations certificate or equivalent combination of training and work experience applying best practices in an IT service and support delivery environment.
  • Working knowledge of installation, configuration, and troubleshooting of hardware and software of end-user systems, peripherals and personal computing devices, including the use of relevant software tools.
  • Ability to perform basic system administration and management tasks of end-user systems, peripherals, user accounts and personal computing devices.
  • Ability to collaborate with peers and coworkers inside and outside of the department.
  • Demonstrated ability to physically lift and carry various computer related equipment, to work independently, and to be able to establish priorities and achieve deadlines.
  • Demonstrated ability to effectively guide and train users in the use of computer equipment.
  • Demonstrated ability to develop and maintain effective working relationships with users including students, staff, faculty and administrators.
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