Adoption Counsellor Full Time Term - Winnipeg, Canada - Winnipeg Humane Society
Description
**The Winnipeg Humane Society - Job Posting #Date:
April 23rd, 2024
Position Title:
Adoption Counsellor, Full Time
TERM
Term Dates:1 year term May 2024 to May 2025***
Reports to: Manager, Adoptions
Classification:
Union
Rate:
$16.72/hr (start) - $21.74/hr (Year 10) - fixed union wage
scale***
Hours:40 hours/week; Tuesday to Friday 11am - 7pm; Saturday
10am - 6pm
Days/Time of shifts could vary/change
Start Date:
ASAP
Closing Date for Applicants:
Open until filled
Position Summary:
The Adoption Counsellor is responsible for all customer service duties with special
attention to encouraging adoptions and making successful matches between animals
and adopters. They are often the first point of contact for clients visiting The Winnipeg
Humane Society, and are responsible for greeting visitors, providing reception services,
clients accordingly. The Adoption Counsellor has frequent contact with all visitors, staff,
management, and volunteers, and should be professional and respectful to everyone
they encounter.
_Who we are:
_
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by
- An innovative community service organization committed to protecting animals
- A team of generous partners, donors, hardworking volunteers and committed staff
- One of the largest and more recognized animal shelter and welfare organizations in
- Always growing, changing, and adapting to meet the expectations of the
Duties and Responsibilities:
- Educate the public about our services and policies in a manner that is
- Promptly and courteously greet clients and determine their service
polite manner.
- Process adoptions in their entirety and make sure animals go home with all
- Develop knowledge about the other services provided by the WHS and find
- Demonstrate proficiency with computers and accuracy with data entry.
- Perform animal maintenance (clean-up) in kennels & rooms as required.
- Participate in social media videos or photos to help promote adoptable
- Keep all shared spaces organized and clean, especially the front desk.
- Report to Adoptions Supervisors and follow their instructions.
- Other duties as reasonably assigned.
Standards of Performance:
- Keeping the mission of the Winnipeg Humane Society in the forefront when
outside of the shelter environment.
- Efficiency and exemplary customer service are demonstrated in the
respect for all are a must.
- Confidentiality is maintained on all matters pertaining to The WHS.
- Effective and professional communication with customers, fellow staff, and
- Exemplary level of care provided to all animals in accordance with The Winnipeg
- Capacity to work effectively in a team environment. Tactful, supportive, and able
- Demonstrate willingness and ability to operate within the confines of the protocols
Accountability
Directly accountable to the Manager, Adoptions
Education, Training & Experience
- Minimum of Grade 12 or equivalent required,
- More than six (6) months of experience in customer service, retail, and/or animal
- An equivalent combination of education and experience will also be considered.
Abilities, Skills & Knowledge:
- Excellent customer service skills are a must; positive, pleasant attitude and good
- Excellent communication skills, both oral and written.
- Good organizational skills with attention to detail.
- Ability to learn quickly and willingness to vaccinate, microchip, and perform various
- Ability to work with others as part of a team.
- Ability to lift and haul heavy bags and boxes up to 50 pounds.
- Ability and confidence to work with animals of all sizes and strengths, including large
citizens.
- Ability to operate computers without assistance.
- Mature, ability to work independently and use good judgment to solve problems.
- Ability to take direction from Adoption Supervisors, Managers and Directors.
Exemplifies Winnipeg Humane Society's Core Values:
- We let empathy guide our c
More jobs from Winnipeg Humane Society
-
Camp Counsellor
Winnipeg, Canada - 3 weeks ago
-
Adoptions Supervisor Casual
Winnipeg, Canada - 1 week ago
-
Manager
Winnipeg, Canada - 3 weeks ago
-
Outreach Facilitator Full Time
Winnipeg, Canada - 1 week ago
-
Clinic Assistant Surgery 1
Winnipeg, Canada - 3 weeks ago
-
Graphic Design
Winnipeg, Canada - 3 weeks ago