Junior Building Automation System Support Technician - Surrey, Canada - Delta Controls

Delta Controls

Verified Company

Surrey, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Description:

Delta Controls has an opening for a junior Building Automation System Support Technician, internally referred to as a Delta Systems Specialist, to be based in our Surrey, BC offices (Cloverdale/Langley border).

This is a full-time, permanent position to start as soon as possible.

Work location:
In-office environment that is currently 3 days per week

City:
Surrey, BC

Country:
Canada

Type:
Hire

Schedule:
Full time

Details:

About the Position

About Delta Controls Inc.

Delta Controls is the benchmark for building controls manufacturers, being one of the most respected organizations in our industry, with more than 300 installers in over 80 countries.

For more than three decades Delta Controls has offered innovative and exciting building automation solutions for commercial, healthcare, education, leisure buildings and more.

As industry leaders, our track record includes delivering the world's first fully integrated native BACnet building solution encompassing HVAC, lighting, and access products.

As part of Delta Electronics Inc.

a $7+ billion USD organization, Delta Controls is able to bring some of the most energy efficient and sustainable solutions to buildings around the world, helping them with their vision of developing technologies aimed at reducing global warming and ensuring a sustainable future for mankind.

Delta Electronics products include a comprehensive range of variable frequency drives, industrial automation, UPS, visualization displays, LED lighting and renewable energy solutions.

Why work for us?
We provide fantastic opportunities to individuals passionate about business and technology.

Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation.

Here are some of the Delta perks you'll receive from day - Employee & safety centric culture with the possibility of remote work

Flexible hours and scheduling available
Competitive total compensation along with generous vacation allowances
Three weeks of vacation
Inhouse & external training provided along with education support and opportunities for growth
Company funded annual personal development budget
Financial benefits & planning such as group RRSP & company match
Employer paid premiums for extended healthcare and familyfocused benefits (health, vision and dental)
Travel insurance coverage and access to the Employee Assistance Program (EAP)
Wellness onsite fitness center & company reimbursement for personal gym memberships
Internal Recognition & Service Awards
Employee Referral bonuses
Transit accessible with free onsite parking
Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities

Responsibilities:

The position will provide technical assistance to our Partners in the deployment, installation, programming, commissioning, and troubleshooting of all aspects of the Delta Controls Building Automation System.

Manage customer issues and requests through our webbased Help Desk software.
Determine the most effective method(s) to respond to these issues (workaround, Knowledge base article, personal phone call, etc.).
Analyze the issue(s), identify the underlying cause(s), and determine the most appropriate response.
Upon request conduct onsite investigations.
Provide feedback, or reports on customer issues, to the Product Management group.
Write Knowledge Base Articles and participate in technical webinars.
Provide technical product demonstrations where necessary.
Work with technical writers as the technical adviser for product documentation.
Participates in technical review of documentation.

Main skills required:

Superior communication skills; oral, written, and interpersonal.
Excellent analytic abilities.
Handle pressure and stressful situations with the goal of customer satisfaction.
Good organizational and time management skills.
Team player; team builder.
Ability to identify and build on distinctive strengths.
Great appreciation of customer relationship management.
Must have a valid and current Passport.
Must be willing and able to travel the globe on request.
Commitment to successfully complete the ASHRAE selfstudy HVAC course within the first year of this position.

Education required:
Degree or Technical Certification in a related field of study (Electrical, Mechanical, Automation, Robotics, or another relevant field).

Compensation:
$50,000 - $60,000