Customer Support Specialist - British Columbia, Canada - Recollective Inc.

Recollective Inc.

Verified Company

British Columbia, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities.

Launched in 2011, Recollective is recognized at number eight in the 2023 GRIT50 ranking of the world's top fifty most innovative suppliers in the market research industry.

Thousands of the world's most innovative market research agencies and enterprises choose Recollective.

Find out more about us and our story here

Who You Are

As a Customer Support Specialist, you are a Recollective software expert and highly effective communicator, able to both educate and rapidly execute solutions for our global customers.

Role Responsibilities

Provide technical support/troubleshooting for customer inquiries and escalate cases to appropriate internal teams as required
Perform Pre-Launch Check reviews of customers projects and provide suggestions to enhance their knowledge and use of Recollective
Provide discrete inapp support during live research sessions for customers
Document customer experiences and formal feedback
Support and collaborate with Recollective's product and sales teams
Contribute to the maintenance of Recollective's internal and customerfacing knowledge bases, creating written content as needed

Required Skills and Experience

Ability to accurately problem solve by understanding a workrelated problem or situation, and taking action to resolve it appropriately
University or College degree or diploma in any discipline
Ability to empathize with the customer and provide an exceptional support experience
Experience leading live video and screen sharing sessions
Selfstarter that is able to work unsupervised, effectively and committed to continuous learning

Location

This position is open to all applicants located in British Columbia and willing to work within the Pacific Time Zone.

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Working at Recollective

Some people excel in a more formal hierarchy, with a precise job description, a standard 9-5 routine or an environment where your path forward is pre-defined in a traditional way.

This is not that kind of place.

At Recollective, everyone is a driver - there are no passengers and no excuses as we continue to build our company together.

If you are customer-obsessed, inspired to find your own new challenges and opportunities, energized by fast-paced change, and driven to blaze our own trail you will love it here.

Our Core Values
Read more about each of our core values below:

Transparency
Drive
Excellence
Humanity
Team

Here is what else you can expect when joining Recollective in this role:

We offer competitive compensation and reward people based on performance
Comprehensive health benefits including a generous healthcare spending account (Health, dental, vision etc.)
3 weeks' vacation, 3 personal days each year, and a flexible statutory holiday policy
Generous Group RRSP matching and much more.

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We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.