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    Position: Salesforce Administrator - Ottawa, ON, Canada - Recollective Inc.

    Recollective Inc.
    Recollective Inc. Ottawa, ON, Canada

    3 weeks ago

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    Description
    Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities.

    Launched in 2011, Recollective is recognized at number eight in the 2023 GRIT50 ranking of the world's top fifty most innovative suppliers in the market research industry.

    Thousands of the world's most innovative market research agencies and enterprises choose Recollective.

    As a fast growing tech company located in Ottawa, Canada, we have very ambitious goals and we're not slowing down.

    You are a highly motivated, detail-oriented, and experienced Salesforce Administrator with an in-depth understanding of CRM systems and Salesforce's capabilities.

    Armed with technical skills, you are adept in managing the day-to-day configuration, support, maintenance and improvement of our CRM platform.

    You thrive in a collaborative environment, working seamlessly with multiple teams and stakeholders to ensure the effectiveness and smooth operation of our Salesforce system.

    Your commitment to continually develop your technical and admin skills, your ability to translate business objectives into reality, and your dedication to helping empower our team through Salesforce solutions, all make you a perfect addition for our team.

    The responsibilities of a Salesforce Administrator include but are not limited to:
    Serve as a systems administrator for the Salesforce environment
    Handle all basic to intermediate administrative functions including, but not limited to: user account maintenance, permissions, public groups, sharing rules, reports and dashboards and other tasks
    Implement processes, automations and other new or enhanced features when necessary
    Identify and evaluate Salesforce efficiency, helping to outline potential opportunities to streamline and improve processes
    Review, test and plan Salesforce regular release and packaged app updates
    Technical documentation
    Work with integrated applications including AWS Connect, Adobe Sign, Conga, Celigo, NetSuite, LinkSquares, Gong, Outreach, Mailchimp and others (previous experience is desirable)
    University degree/diploma in a technical subject
    Minimum 2 to 3 years of experience as a Certified Salesforce Administrator with:
    Experience implementing Salesforce configuration changes, including, but not limited to: custom objects and fields, page layouts, roles and permissions, record types, dynamic layouts, apps, actions, approval processes, flows, custom settings, mobile administration
    Strong understanding of Salesforce.
    Strong data management abilities
    Excellent relationship-building, communication skills, and ability to liaise with stakeholders at all levels
    It is not required, but would be an asset to have:
    ~ Experience integrating apps and third-party services into complex Salesforce environments
    Experience in analyzing requirements, writing functional specifications, conducting tests and interacting with business users
    Experience working with Salesforce Billing and CPQ modules
    The ability to identify and gather requirements, translating them into scalable solutions with a focus on exceptional user experience and best practices
    We offer supportive and flexible work arrangements to all our employees - a mix of in-office and virtual.
    Take a 3D tour of our beautiful, new head office in downtown Ottawa (World Exchange Plaza).
    ________________________

    Our core values serve as our compass, helping us maintain our corporate culture by hiring candidates with aligned values, shaping our programs and policies, and guiding our actions and decisions.

    We offer competitive compensation and reward people based on performance
    ~ Comprehensive health benefits including a generous healthcare spending account (Health, dental, vision etc.)
    ~3 weeks' vacation, 3 personal days each year, and a flexible statutory holiday policy
    ~ Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities.
    We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.
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