Associate Director, Client Solutions - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

What is the opportunity?
This role supports RBC Investor Services' Strategic Partner clients from a digital adoption and execution perspective. It ensures client success through strong engagement and exceptional service. They are responsible for anticipating, understanding, and addressing the clients' needs.

They must also be able to build strong relationships across the broader business development, operations, IT, DMO, product and other internal teams critical to the end-to-end client lifecycle.

With a consultative, solutions-oriented approach; they will be expected to demonstrate initiative, energy, and superior execution in growing and maintaining their assigned relationships.

What will you do?

Own the client operating model design, change management and execution
Develop a greater understanding of client strategy & efficiency improvement opportunities.
Support clients through executionoriented service delivery and improvements
Conduct gap assessments to identify client specific opportunities to improve and drive digital adoption
Analytics of client data to drive improved experience and improved financial results
Lead and support client on all operating model change/design and execution discussions/planning. This will include leading any product additions that change a clients operating model (ex onboarding GC Direct, CLS, migrating to Swift)
Lead and own' annual product roadmap client presentations including the coordination of agendas, materials and both internal and client participants
Provide support and participate in the Quarterly Service Review preparation and execution including providing inputs for the creation of materials such as scorecards and KPI data
Provide support for and participate in key client strategic meetings including annual Client Due Diligence presentations
Preparation and ownership of regularly occurring client monthly meetings coordinate schedules, Agenda, stakeholders/participants, meeting minutes and followup on action items while ensuring accountabilities and target dates for all client initiatives are clearly communicated.
Maintenance and ownership of CPOM profiles

What do you need to succeed?

Must-have

4+ years of work experience within the Asset Servicing or Asset Management space
Experience with creating and executing digital adoption strategy.
Experience and familiarity operations such as onboarding clients, Swift migration, Continuous Linked Settlements (CLS)
Experience with Data analytics
Bachelor's degree in related field of finance or business
Advanced MS Excel, PowerPoint and Word skills are required
Exceptional written and verbal communication abilities.
Analytical and problem solving skills
Excellent client relationship building skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
Opportunity to obtain handson experience throughout your role
Working with an exciting, closeknit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation

Job Skills
Accounting, Change Management, Coaching Others, Customer Service Management, Financial Accounting Systems, Financial Risk Management (FRM), Operational Delivery, Process Management, Risk Management, Talent Management

Additional Job Details

Address:

ROYAL BANK PLAZA, 200

BAY ST:

TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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