General Manager - Toronto, Canada - Harlo Entertainment

Harlo Entertainment

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Harlo Entertainment is a Toronto-based operator, management, and private equity company, delivering value over 30 years of aggregate experience in both the hospitality and entertainment industry. With first-hand insights and perspectives, Harlo Entertainment defines best-in-class, luxury experience and is deeply committed to the highest level of guest satisfaction.

We are a people first culture. We strive to create great outcomes and to establish win-win partnerships through integrity, reliability, inclusivity, and great communication. Our greatest asset is our people, as they are the powerhouses behind our outcomes.

We challenge the status quo. We are disruptors. We are bold in what we do. We are brave, think big and move swiftly. We don't just acknowledge change; we initiate and embrace it.

We always bring our best. We hold ourselves accountable for over-delivering on a consistent basis. We take responsibility for the outcome of our work. Done is better than perfect.

We find a way to make it possible. We are in the business of storytelling and remarkable experiences to create moments that matter. We ooze passion and pride in everything we do. We are relentless, driven and proud. We dig deep, we get our hands dirty. There is no challenge that is too big or too small for our team.

We're looking for a
General Manager to join our dynamic team as we expand our hospitality portfolio in Toronto and beyond.

A multifaceted role, the General Manager works to oversee the operations of the restaurant.

Focusing on staff training, generation of top line revenue and management of labour and cost of goods, the General Manager will be involved in leading all aspects of the restaurant to success while ensuring a best-in-class guest experience.

What You'll Do

Champions the brand's vision and values and contribute to maintaining a strong culture and healthy working environment
Uphold our standards at all times and treat everyone with courtesy and respect
Cost Management: daily invoices, prudent decision making
Labour Management: appropriate staffing levels to achieve highest service standards
POS Programming: POS must be updated with current menu, ensure proper modifiers listed for ease of communication with kitchen
PMIX Analysis: identify consistently low selling items and think of ways to boost sales (promos, preshift knowledge, staff tasting)
Sales Inputs: complete Hero Docs
Restaurant Tech (clover/SW/): execute roll outs and overall support tech initiatives with suggested improvements and learnings
Elevate service and give final approval for FOH staff to graduate training
Prepares and implements standard operating procedures, coordinates restaurant operations during each shift, determines and implements operating improvements
Manages all aspects of staff performance in accordance with established service standards, ensure staff knows and adheres to established steps of service and service standards
Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Monitors adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviours of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
Maintains restaurant cleanliness and upholds aesthetics standards of Valerie
Organize and create venue leadership schedules for approval Monitor staff schedules and ensures that budgeted labour costs are met
Maintaining accountability for all internals controls around invoices, cash and other payments handling and procedures
All responsibility to cash handling procedure, maintenance and safe and till handling weekly auditing
Interacts with guests, to ensure all inquiries, guest recovery and complaints are handled promptly, providing a bestinclass guest experience
Creates and maintains a PX list
Review Hero Doc and monitor restaurant sales and revenue
Implementation and execution on marketing and promotional activities
Appropriately adapts to seasonal changes and creates and manages relevant initiatives
Arranges for maintenance and repairs of equipment and services
Ensure repairs, maintenance and preventative maintenance plan for the building, facility, and grounds as per the Purchasing Manager
Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
Assesses staffing requirements on a continuous basis to identify current needs
Oversee trackers on a daily
Review weekly reservations and events
Host and lead weekly manager meetings

**Wha