Tech Support Analyst - Montréal, Canada - TekWisen Software Pvt. Ltd

TekWisen Software Pvt. Ltd

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Tech Support Analyst II

Location:
Montreal, Quebec H1G 3J5

Duration: 4 Months

Job Type:
Contract

Work Type:
Hybrid

Language:
Bilingual

Responsible for supervising the manufacturing and installation of computer or computerrelated equipment and components.

Major Job Duties:

Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals.
Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC s. Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Provide technical support to end users via telephone. Back up and burn end user data. Assist in developing and documenting improvements to current processes.
Assist coworkers in resolution of end users? technical issues. Assist coworkers in the execution of established processes and escalations.
Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

Education/Experience:

High School Diploma or GED required. 2 to 4 years of handson technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:

Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.
Possess 1 to 2 years' experience in a break/fix environment.
Able to lift and palletize heavy equipment.

- (PCs, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.

Job Types:
Full-time, Fixed term contract

Contract length: 4 months

Salary:
$22.70-$26.00 per hour

Schedule: