Digital Workplace Specialist - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:03/19/2024

Req ID: 36582

Faculty/Division:
UofT Scarborough

Department:

UTSC:
Info & Instructional Tech Services

Campus:
University of Toronto Scarborough (UTSC)

Position Number:

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe.

Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities.

The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Information & Instructional Technology Services (IITS) provides the technological vision and leadership for the development and implementation of information systems, processes, and associated technology to support the University of Toronto Scarborough Campus' academic mission and administrative operation.

IITS works closely with faculty, staff, and student groups to provide timely, top-quality service and technological solutions across the University of Toronto Scarborough community.

Discover a campus filled with energy, culture and world changing ideas and facilities. A place where diversity fuels innovation.

Your opportunity:

Your responsibilities will include:

Responding to service requests in a timely fashion
Troubleshooting complex computer system problems
Creating complex and technical documentation and user support guides
Drafting and editing training content
Conducting needs assessments to determine enduser technical requirements
Analyzing the effectiveness and efficiency of existing systems and developing technical solutions for systems improvements
Analyzing service delivery and/or internal processes and recommending improvements
Developing project schedules including milestones, critical path, timelines, deliverables and reporting

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience.
Minimum four years' experience supporting end user computing devices on a variety of platforms (Windows, Mac).
Minimum four years' experience supporting peripherals, and enduser productivity software both locally installed and in the cloud.
Demonstrated experience in analyzing complex problems and requirements and producing actionable plans and solutions.
Demonstrated ability to lead project delivery to completion.
Demonstrated experience with conveying complex technical ideas and teaching clients how to use IT systems, including presentation skills with the ability to facilitate staff training sessions, client workshops and meetings.
Demonstrated experience in creating complex technical documentation.
Toptier customer service skills.
Ability to communicate effectively and accurately, both verbally and in writing, especially in conveying complex technical ideas to clients, management, and other IT staff members.
Demonstrated ability to learn on the job, and on own initiative, to keep abreast of rapid changes in a dynamic environment.
Strong time management and organizational skills.
Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Assets (Nonessential):

Experience with Power Apps, Sharepoint or Service Now.
Process and project management certifications such as ITIL and PMP will be considered an asset
Familiarity with the University environment, governance, and policies

To be successful in this role you will be:

Accountable
Communicator
Motivated selflearner
Organized
Persuasive
Team player

NOTE:

A full job description is available upon request from the UTSC HR Office.

Closing Date: 04/10/2024, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Information Technology (IT)

Recruiter:
Kyla Kara Hewitt

**Lived Experience Statement