Operations Manager - Toronto, Canada - Hines

Hines

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry.

Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024.

Discover endless opportunities to grow and make your mark at Hines.

Responsibilities:

The Operations Manager will plan, coordinate and manage all mechanical operations, maintenance, energy management programs, and employee development programs to Hines quality standards and property operating objectives, as well as provide direct supervision of the operations staff.

Responsibilities include, but not limited to:

Direct and oversee all building maintenance and operations
Recommend appropriate staffing levels and hire, supervise and coordinate activities of operations staff while assuring compliance to Hines standards
Direct and maintain an effective operation and general maintenance program with accurate, uptodate records including, but not limited to: HVAC, MEP, electrical and plumbing
Train operations staff, including but not limited to: building systems, equipment function and purpose, operation and maintenance procedures and Hines Efficient Practices
Maintain current and historical preventive maintenance and repair records on all mechanical equipment
Ensure property compliance with all City, Province and Federal safety and environmental laws, codes, standards and regulations
Establish and implement prompt and courteous response to tenant requests within the guidelines set for by Hines
Maintain ethical, professional, and courteous relations with contractors and tenants
Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member.
Follow and maintain all current emergency procedures set forth by Hines and the assigned property, including but not limited to:
Direct and assist with evacuations, bomb searches and life safety alarms as needed
Assist emergency authorities and response teams in capacity of fire/life safety director
Control operations activities and building mechanical systems
Monitor and approve operations personnel time sheets
Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, Provincial and federal safety and environmental laws, codes, standards and regulations.
Actively participate in required training activities and seminars
Establish inventory control programs with appropriate parts stocking levels with accurate and timely records of receipts and issues
Provide operations staff with correct equipment, tools, and training as appropriate to the property
Develop longterm strategic plans and forecasting for the property
Evaluate and counsel operations staff on performance
Provide staff leadership, counseling, training and staff scheduling
Prepare annual budget proposal, and monitor and explain variances from approved budget to actual expenses/income
Establish vision and goals for the operations department personnel
Test, maintain, and keep records to ensure emergency equipment in good working order
Initiate any necessary insurance claims on HVAC and other central plant equipment
Evaluate, recommend, and monitor mechanical contractors
Maintain and update blueprint and equipment operations and maintenance information organization
Monitor building energy use, produces reports, proposals, and maintains energy management programs
Monitor metered tenant billbacks
Moderate participation in regional and firmwide initiatives and assignments
Oversee tenant construction to ensure building integrity
Maintain required OSHA and Worker's Compensation safety and accident reports on operations personnel and facilities
Assume additional responsibilities as delegated by Property Manager or Vice President
Operations

Qualifications:

Minimum Requirements include:

Completion of relevant College Diploma or Certificate, BES I&II certificate preferred- Five or more years of experience as a Building Operator or equivalent facilities technical trade- Two or more years supervisory experience required- Meet requirements of staff operations positions- Budget preparation and administration experience required- Hands on experience with mechanical systems, plumbing, electrical and life safety systems- Knowledge of blueprint reading and interpreting specifications and standards- Successful completion of the Introductory Core, Technical Core, Advance Core and Management Core Modules of the Hines Operations Training Program- Demonstrates knowledge of all the Hines Operations Efficient Practices and expert proficiency in multiple Efficient Practices including those under the employee's responsibility; ability to provide training in those areas.

- Knowledge of property management procedures and concerns- Ability