- Assist with client inquiries while delivering memorable service
- Use discretion and problem solving to own the client experience
- Provide personalized solutions by recognizing value add solutions
- Facilitate a culture of passion, accountability, and collaboration by being an active member of your team
- Fluency in English and one of the following languages -- Cantonese or Mandarin
- A broad knowledge of investment products and procedures relating to securities settlement
- The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
- Strong written and verbal communication skills
- The ability to utilize time-management and prioritization skills
- A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties
- Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)
- Completed a post-secondary education in Commerce/Business, or Financial Planning
- Prior work experience in a brokerage or Contact Centre
- Knowledge of the Financial Services Industry
- Competitive pay
- The opportunity to gain valuable industry knowledge and experience
- The opportunity to advance your career through other roles within Wealth Management and Scotiabank
- A workplace culture built around inclusion, diversity, and potential
- The opportunity to participate in a customized and comprehensive training program
-
Field Service Rep
3 weeks ago
FBC Farm and Small Business Tax Consultants Ottawa, CanadaOverview · Across FBC, we have over one hundred field service representatives we call Local Tax Consultants – (LTCs) battling it out through rain and snow to meet with our members to help them with their compliance and tax planning. Behind these hard-working men and women of FBC ...
-
Rep. II, Services numériques, Centre de contact
4 weeks ago
TD Bank Ottawa, ON, CanadaNous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Avertissement : Pour les visiteurs de l'Union européenne et du Royaume-Uni, seuls les témoins strictement nécessai ...
-
Bilingual Membership Services Rep
2 weeks ago
Canadian Bar Association Ottawa, Canada**Résumé du poste** · Sous l'autorité du directeur des services aux membres, le ou la titulaire exécute des tâches administratives connexes à la facturation des adhésions, la mise à jour des renseignements et le processus propre à la péremption des adhésions. Le ou la titulaire f ...
-
Rep. II, Services numériques, Centre de contact
3 weeks ago
TD Bank Ottawa, CanadaNous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres d ...
-
Customer Service Rep
1 week ago
CB Canada Ottawa, CanadaManpower has partnered with one of the leading companies, that is looking for a full-time Customer Service Representative for 12 Months contract. · Job Title: Customer Service Representative · Location: 80 King St., St. Catharine's, ON L2R 7G1 / 2nd floor or 15 Elgin St. Ottawa. ...
-
Customer Service Rep: Adoptions
3 weeks ago
Ottawahumane Ottawa, CanadaCustomer Service Rep: Adoptions - Canada Summer Jobs (8 Weeks) · Contract Full Time CSR Ottawa, Ottawa, ON, CA · 8 days ago Requisition ID: 1049 · Salary Range: $20.32 To 24.72 Hourly · JOB PURPOSE · The Customer Service Representative (CSR): Adoptions is responsible for assis ...
-
Scotia iTrade, Customer Service Rep
1 week ago
Scotiabank Ottawa, CanadaRequisition ID: 135780 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our cl ...
-
Scotia iTrade, Customer Service Rep
4 weeks ago
Scotiabank Ottawa, ON, CanadaPress Tab to Move to Skip to Content Link · Title: Scotia iTrade, Customer Service Rep - Bilingual (Cantonese or Mandarin) - OTT/TOR/MTL - Trainee · As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, y ...
-
Scotia iTrade, Customer Service Rep
3 weeks ago
Scotiabank Ottawa, CanadaPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Title: Scotia iTrade, Customer Service Rep - Bilingual (Cantonese or Mandarin) - OTT/TOR/MTL - Trainee · Requisition ID: 199133 · Join a purpose driven winning team, committed to resu ...
-
Customer Service Rep
3 weeks ago
Genuine Parts Company Ottawa, Canada $5,000SUMMARY: · Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. · JOB DUTIES: · • Responds to basic customer inquires regarding products, provides quotes, and handles order entr ...
-
Scotia Itrade, Customer Service Rep
2 weeks ago
Scotiabank Ottawa, Canada· Requisition ID: # · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clie ...
-
Scotia Itrade, Customer Service Rep
1 week ago
Scotiabank Ottawa, Canada· Requisition ID: # · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clie ...
-
Scotia iTrade, Customer Service Rep
14 hours ago
Scotiabank Ottawa, CanadaRequisition ID: 199133 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our cl ...
-
Client Service Rep.
2 weeks ago
The Ottawa Hospital Ottawa, Canada**About The Ottawa Hospital**: · - Inspired by research and driven by compassion- The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to th ...
-
Customer Service Rep
2 weeks ago
Postmedia Network Inc Ottawa, Canada**Position Type**: Part-Time · **Location**: Ottawa, ON · **Division**: Ottawa Citizen | Ottawa Sun · **The Company**: · Postmedia is a Canadian news media company representing more than 130 brands across multiple print, online and mobile platforms. Award-winning journalists and ...
-
Customer Service Rep
1 week ago
Ottawa Humane Society Ottawa, Canada**JO**B PURPOSE** · The Customer Service Representative (CSR): Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS) · **DUTIES AND RESPONSIBILITIES** · - Ensure professional ...
-
Customer Service Rep
2 weeks ago
Poppa Corn Corp Ottawa, CanadaREQUIREMENTS · - must be bilingual · - strong knowledge of Microsoft Word, Excel and Outlook · - strong customer service skills · - financial experience · - must be able to multi task in a face paced environment · - strong organizational skills · TASKS · - contact customers for o ...
-
Customer Sales and Service Rep
2 weeks ago
Natural Purity Ottawa, Canada**Customer Sales and Service Rep · - Natural Purity** · **PLEASE ONLY APPLY IF YOU LIVE IN THE GREATER OTTAWA AREA AND RESIDE FULL TIME IN CANADA.** · We are currently looking for individuals that share our common goal and are interested in growing with a company that wants a bet ...
-
Customer Service Rep 1
1 week ago
Westlake Royal Building Products Ottawa, Canada**Why choose Royal Building Solutions?** · - ** SIGN-ON BONUS**: · - $500 upon hire and $500 after 6 months of employment · - Competitive Benefits Package** FROM DAY 1**: · - Structured Retirement Savings Plan plus Company match · - Quarterly Bonus Program · - Annual Incentive Bo ...
-
Scotia iTrade, Customer Service Rep
1 month ago
Scotiabank Ottawa, Canada Paid WorkScotia iTrade, Customer Service Rep - Bilingual (Cantonese or Mandarin) - OTT/TOR/MTL - Trainee · Requisition ID: 199133 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · As a Customer Service Representative, you are the pr ...
Scotia iTrade, Customer Service Rep - Ottawa, Canada - Scotiabank
![Scotiabank background](https://contents.bebee.com/companies/ca/scotiabank/background-OE0OE.png)
Description
Requisition ID: 199133
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE's client-focused culture by providing exceptional customer service.
Is this the right role for you? In this role you will:
Do you have the requirements to succeed in this role? We'd love to work with you if you have :
While not essential, it would be an asset if you have:
What's in it for you?
Employment Details:
We value employee training and development. We provide comprehensive training for all successful candidates.
Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.
Work Hours
The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.
Why Scotia iTRADE?
Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank.
Scotiabank is committed to providing an inclusive, diverse, and accepting environment for all employees. Diverse backgrounds and experiences are what make us better as a whole. If you need specific accommodations during the hiring process let us know and we will work with you.