Reflections Manager - Calgary, Canada - Revera Inc.

Revera Inc.

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description
Revera owns and operates retirement residences and long term care homes in the senior living sector.

Purpose. Passion. People.
We are purpose driven. We are passionate. We are connected. We are truly out to live our best lives, as we come together to help others live theirs. Join our team today and build your career with us.

Mission:

Key Outcomes:

Meet or exceed memory care quality targets
Maintain safe, quality care for all residents, achieving all internal and external quality metrics measured through internal and external audit measures
Effectively manage labor and supplies/materials costs within budget
Meet or exceed annual resident satisfaction targets supporting the overall residence and division goals
Meet or exceed annual employee engagement score targets supporting the overall residence and division goals

Key Responsibilities:

To support the completion of all resident assessments, develop service plans and arrange for regularly scheduled resident/family conferences
To work closely with the Management team to optimize occupancy and revenue opportunities within the Memory Care unit.
To schedule and adjust staffing levels to ensure consistency with the program guidelines, the residence's occupancy levels, the acuity of the residents and the services being purchased.
To manage revenues and labor costs in line with annual budgets; monitor labor metrics such as overtime and take corrective action as required.
To direct the planning and delivery of services and programs, including emergency response to achieve excellent and safe care to the resident
To direct and monitor the maintenance of communication records to ensure compliance with regulations and quality of service.
To participate in Family Conferences, meet with the residents/families to plan and coordinate services and address any related concerns
To hire, orient, train, supervise and evaluate the performance of staff up to and including the use of performance management practices where required. Responsible for their direct reports which will include nurse and resident attendant with dotted lines to housekeeping and dietary aides that support the Memory Care unit. (Notenursing practices such as medication administration and regulatory compliances for their license will still be overseen by the Director of Health & Wellness or registered staff).
To monitor and review staff performance and compliance with all residence policies and procedures, including safety, safe working practices and resident care protocols.
To comply with all relevant Provincial and Federal Acts and Regulations.
To assist the Executive Director with budget preparation for the Memory Care unit.
To establish and maintain relationships with key external agencies and support network stakeholders to facilitate quality services to residents and families.
To collaboratively work with the management team to implement quality and safety plans, and achieve standards for high resident and staff satisfaction
To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera's Code of Conduct
To complete all other duties as assigned
Arrange the purchase of supplies and equipment required to provide efficient programming activities.

Required Education, Credentials and Experience:

Minimum of three (3) years relevant experience with people with dementia and one (1) year of leadership experience, preferably in a retirement residence.
Must possess strong leadership skills and ability to communicate the terms of residents' contracts and services to front line staff
Experience working in a unionized environment and managing under a collective agreement (where residence is unionized)
Effective communication skills to respectfully and compassionately deal with employees, older adults and their families
Recreation or Clinical background is recommended but not mandatory.
Vaccines are a proven, safe and powerful weapon in our battle against COVID19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. _The vaccine must be a _twodose COVID19 _vaccination series approved by Health Canada_._ _This is one more important step to protect both our residents and staff as we continue to battle this deadly virus._