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    Manager, Healthcare Operations - Toronto, Canada - Vision Loss Rehabilitation Canada

    Vision Loss Rehabilitation Canada
    Vision Loss Rehabilitation Canada Toronto, Canada

    3 weeks ago

    Default job background
    Full time, Permanent
    Description

    Scope and Summary

    of Primary Responsibilities

    The Manager, Healthcare Operations – Client Care Navigation Dept. is a member of the provincial management team and is responsible for the day to day leadership of registrars and client care navigators. The Manager oversees all services and programs pertaining to registration and client care navigation programs and services. They will serve as a spokesperson and representative for staff and services.

    The Manager ensures people who are blind or partially sighted have timely access to high quality and sustainable VLRC services and programs. The Manager achieves this mission by developing and maintaining strong working relationships with stakeholders including funders, patient groups, local primary eye health practitioners (ophthalmologists and optometrists), community health care agencies and other community partners; guides and supports the work of a team of certified vision rehab professionals and ensures compliance to operational best practices and in accordance with VLRC policies, standards, systems and procedures; monitors and measures departmental performance in relation to internal and external accountability targets; and develops and implements the operations plan in alignment with VLRC's provincial strategy.

    II. Essential Functions

    The position entails, but is not limited to the following general responsibilities:

    Operations


    •Serving as spokesperson, establish and maintain high profile throughout the region to heighten awareness of VLRC's purpose and needs.


    •Serve as the key contact in our relationship with stakeholders and foster opportunities to better integrate VLRC services and programs into healthcare strategies and initiatives


    •Develop and maintain good relations with other agencies, consumer groups, media, funding sources, general public, local government contacts and community professionals.


    •Develop and maintain professional partnerships with area ophthalmologists, optometrist and other primary eye care professions to ensure effective coordination, integration and referrals into and out of rehabilitation services, to the benefit of shared patients and clients.


    •Oversee daily operations of the VLRC offices


    •Work in collaboration with VLRC management and staff toward the effective coordination of client services and resources between different departments of VLRC DBCS and CNIB


    •Utilizing supportive management techniques, provide supervision to direct reports including the interviewing and selection of new employees, the completion of annual performance evaluations, approving all requests for leaves of absence, approving all expenditures (with executive director input) and providing discipline, if required


    •Responsible for professional development and training of staff as appropriate, in collaboration with the workforce training and dept


    •Monitor budget for service delivery in all geographic areas

    Client Services


    •In consultation with the Executive Director, responsible for the development and implementation of effective service delivery systems and programs in the region to ensure equitable rehabilitation services are delivered in an efficient and effective manner for all clients in accordance with National Systems and Procedures. Collaborates with the Sr. Mgr, Clinical Practice Standards to ensure standards of practice are met.


    •Monitor KPI efficiency results, staff caseloads and waiting lists for the province


    •Make recommendations to the Executive Director regarding new program initiatives and ideas to meet client needs and improve service delivery


    •Coordinate all VLRC service related issues with other managers


    •In coordination with the Executive Director, develop and monitor the Operating Plan and annual budget in accordance with management directions and standards


    •Assist in the research and development of proposals and other documents as required; facilitate the preparation of statistical and information reports on services and programs


    •Identify the educational and training needs of service staff and assist in the development of staff training workshops and seminars, in collaboration with the workforce training and devt dept


    •Supervise the maintenance of client files in accordance with National Standards


    •Ensure that all direct service staff comply with essential file documentation in accordance with National Systems and Procedures


    •Requisition and disseminate material relevant to professional standards of excellence


    •Conduct staff meetings and 1:1's on regular basis


    •Assist with presentations and/or coordinating throughout the different Regions


    •Attend meetings with various consumer organizations and funders as required

    Requirements

    III. Qualifications

    Knowledge and Skill Requirements:


    •Demonstrated knowledge of supportive management skills


    •Knowledge of client management systems and change management techniques


    •Experience in developing service delivery models; ability to synthesize information


    •Demonstrated decision making skills; self directed


    •Strong communication, presentation and interpersonal skills


    •Good relationship/team builder and networking skills with a variety of stakeholders; approachable


    •Supportive and sensitive to individuals' needs


    •Excellent analytical, problem definition and problem solving skills


    •Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis


    •Professional attitude, results oriented, strategic and flexible


    •Bilingual in English and French an asset

    Experience and Education:


    •Degree in Social Work and registration with the College of Social Work, in good standing


    •Minimum five year's experience in leadership role with experience in program development, multi-disciplinary service delivery


    •Certification through ACVREP is an asset


    •A combination of education and experience will be considered


    •Knowledge and experience in budget preparation


    •Knowledge and experience in managing the operations of a regional office


    •Proficient in MS Office suite software applications


    •Knowledge of adaptive technology an asset


    •Knowledge and experience in working in not for profit, in the field of vision loss desired

    Benefits

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