IT Support Specialist - Québec, Canada - InterRent REIT

InterRent REIT

Verified Company

Québec, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our regional office is located in downtown Montreal.

We are seeking an individual with extensive experience in a helpdesk environment providing support for all things IT including desktop, mobile and network devices.

You will be the primary person responsible for supporting local and remote end-users with problem reporting, identification, and resolution. You will be responsible for providing Level 1 support to our end-users and help with onboarding/training as needed.

Responsibilities will include:

Troubleshooting support calls relating technical problems in a desktop support environment;
Providing onsite support at all Greater Montreal area offices;
Setting up new PC workstations, printers and other peripherals;
Troubleshooting PC hardware and operating system software in a network/AD domain environment;
Troubleshooting low voltage equipment such as Access Control, Intercom and DVR systems
Troubleshooting all support calls from a ticket queue submitted by endusers
Support of wireless telecom devices including user support, hardware provisioning (IOS, Android)
Assisting with the maintenance and support of all servers and network equipment;
Assisting with projects as required;
Assisting with wireless telecom user support and hardware provisioning;
Creating documentation and/or revising training manuals;
Maintaining asset tracking;
Coordinating troubleshooting techniques with IT colleagues;
Researching new technologies and/or products, and
Repairing and/or coordinating repair of hardware devices.
Assuming additional responsibilities and completing special projects as needed or directed.

Qualifications:

Fluently bilingual in French and English
Experience with all variations of Windows Desktop OS (10, 11)
Experience with Low Voltage devices
Understanding of Windows Server (2008, 2012,2016), Group policies, Active Directory
Understanding of Office 36
Experience with troubleshooting iOS devices
Thorough understanding of IP networking
Outstanding people skills and customer service skills orientation
Able to handle rapidly changing priorities, high visibilityhigh stress situations
Excellent interpersonal and telephone skills
Excellent research skills

Must Haves:

Experience with Cloud Computing concepts
Microsoft or other industry recognized training and/or certification

Assets and Additional Information

A+ certification
Experience with Linux
Offsite travel will be required
Corporate hours are 8:30am5:00pm and overtime/oncall may be required on occasion.

About InterRent

InterRent REIT (TSX:
IIP.UN), along with CLV Group, have redefined what a property management and multi-family real estate company can be.

Backed by 50 years of experience in the industry, we have become market leaders in real estate, property management, acquisitions and new development in our core markets which include the Greater Toronto and Hamilton Area, Ottawa, Montréal and Vancouver.

Why Us?
We love our business - and we're good at it. It doesn't take long to learn why we're different. From regular team events to philanthropic initiatives, we are proud investors in our community and in our teams. It's why we love what we do and who we do it with. Learn what it's like to be excited to go to work every day

Perks and Rewards for You

We offer a comprehensive benefit package that includes a competitive salary, paid vacation, paid sick days and an employer paid health plan with family coverage.

We have leaders who coach and support your professional development, offer opportunities for career progression, and encourage learning. Our recognition program highlights team as well as individual achievements. Through team and individual contests, charity, social and corporate events our work life offers something for everyone