Project Manager - Québec, Canada - GoSecure

GoSecure

Verified Company

Québec, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth.

Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology

GoSecure

Summary

Duties and Responsibilities

Provide postsales customer service.
Plan and oversee projects throughout the entire lifecycle: initiation, planning, execution, monitoring and control, and closure.
Ensure completeness in a timely fashion and within budget.
Manage customers' expectations and ensure customers' satisfaction with GoSecure services.
Execute and support deployments and best practices coaching for customers.
Liaise with account managers and accounting team to establish onboarding timeline and deliverables for new clients.
Onboard new customers and help ensure all tasks are completed in a timely manner.
Execute daily customer support tasks including but not limited to deployments, health checks and reporting.
Track support level and customer satisfaction metrics.
Ensure the support SLA's targets are being achieved and exceeded.
Identify opportunities to improve metrics and team efficiency based on results of reporting and analytics.
Develop and maintain project plans, issues log and status reports.
Advocate and monitor customer requests/issues crossdepartmentally.
Develop and implement a centralized system for onboarding documentation and processes.
Develop monthly reporting methods for any assigned client based on clients' needs and requirements.
Monitor employee productivity and provide coaching for the Customer Success Team to improve efficiency and effectiveness.
Contribute constructive feedback to management team as part of the performance review process.
Execute and support deployments and best practices coaching for customers.
Other duties as assigned.

Requirements and Experience

Bachelor's degree in Business Administration (BBA) or University degree in Computer Science or related program.
Master's degree in Business Administration (MBA) or Project Management Professional (PMP) certification would be an asset.
Superior verbal and written communication in English and French are mandatory.
2 years of professional experience in project management or in another relevant domain.
High interest in learning about cybersecurity topics, such as, ethical hacking, managed services, and security architecture.
Knowledge of concepts and sensitivity to IS/IT security and network security software and appliances would be an asset.
Excellent analysis skills.
Exceptional organizational skills.
Ability to work independently and handle multiple tasks concurrently.
Superior verbal and written communication skills.
Energetic and positive with a "can do" attitude.