Customer Success Specialist - Montréal, Canada - GoSecure

GoSecure

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth.

Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology

GoSecure

Summary
The Customer Success Specialist is a member of the Global Services team. This role ensures positive client experience through high quality support services and effective communication.

As a key member of the team, you will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional teams to deliver excellent customer experiences.

Ideally, you are passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Duties and Responsibilities

Build and maintain relationships as a trusted advisor to help ensure clients recognize the value of our products and services.
Assist to resolve complex client issues through incident recognition, research, resolution, escalation, and continuous followup.
Facilitate communications between internal and client staff to ensure that all points of action, client initiatives, and concerns are resolved to the satisfaction of clients.
Gather feedback from clients on services and expectations that in turn will help prioritize any potential areas of improvement.
Collaborate closely between internal and client PMO teams ensuring efficient and effective Services onboarding projects.
Develop reporting methods based on client needs.
Provide administrative support to sales team members as required.
Communicate effectively with both internal leadership and client teams to better understand client needs and maximize retention and growth.
Other duties as required.

Requirements and Experience

23 years of relevant customer service experience.
Bachelor's degree in Computer Science or a related field and/or equivalent education/experience.
Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
Exceptional ability to multitask and attention to detail.
Ability to work independently and in a collaborative team environment.
Excellent written and verbal communication skills in both French and English
Energetic and positive attitude.
Relevant certifications are considered a plus.