Technical Support Analyst - Vancouver, Canada - Samsung Electronics
Description
Position Summary
We are hiring for a Technical Support Analyst on the Samsung Account Team, where we help people connect their Samsung devices and services through one account.
What We Offer:
- Hybrid Work
- Competitive Salary
- RRSP Matching
- Employer Paid Flexible Health Coverage (from day one)
- Employee Purchase Program discounts
- Professional Development Opportunities
- Social and Wellness Events
- Employee Referral Program we want great talent like you
- Use technical expertise to troubleshoot escalated issues. If needed, configure test environments to reproduce customer issues
- Collaborate with global support, product, and engineering teams to identify the root cause for issues
- Participate in regular discussions with Product Management and facilitate knowledge transfer to tier 1 support teams
- Drive process and product improvements to reduce global ticket volume and improve customer experience
The salary range for this role is expected to be between $64,560 to $88,770 and reflects base salary only.
Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience.
The total rewards package for a Regular Full-Time employee may include variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.
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