Customer Service Rep 1 - Mississauga, Canada - Primerica

Primerica

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About this Position

We are currently looking for Bilingual Customer Service Rep to join our Communications Dept.

Responsibilities and Qualifications

RESPONSIBILITIES:

Handle incoming client/agent calls regarding mutual funds
Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as sources of information
Process client requests/policy administration
Ensure quality service is being provided which includes following the call path and monthly monitoring
Adhere to complaint handling and privacy promise procedures
Miscellaneous duties as assigned

QUALIFICATIONS:

Postsecondary education or equivalent knowledge and skills acquired through related work experience
Excellent verbal and written communication skills in English and French
Self starter, quick learner, able to adapt well to constant industry changes
Minimum 1 year comparable customer service experience
Thrives in a fastpaced communications environment
Sound decision making and organizational skills
Basic computer skills

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer.

We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.