Retail IT Manager - Toronto, Canada - Tokyo Smoke

Tokyo Smoke

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Store Systems & Projects

Manage and maintain POS systems and any related inventory management systems
Troubleshoot and resolve technical issues with retail technology solutions
Ensure compliance with industry regulations and security standards
Develop and implement technology strategies that improve operational efficiencies and customer experience
Train central support team members on the use of technology solutions and provide ongoing support
Research and evaluate new technology solutions and make recommendations to senior management
Ensure stores are PCI compliant through technology and by implementing and maintaining required SOPs
Oversee database management for all store sales, inventory and other required data
Develop asset tracking database and process for maintenance
Lead hardware refresh initiatives, including forecasting required hardware upgrades, setting annual budgets and developing project plans for procurement, deployment and implementation
Support the integration of tools that help drive retail success such as loyalty programs, gift cards, etc.
Lead local work to improve IT and system security, collaborating with the corporate IT team
Collaborate with the BI Team in the management of the local data management strategy, including management of incoming data, data retention and security, data quality, etc.

Acquisitions

Collaborate with other departments to ensure seamless integration of technology solutions during acquisitions
Serve as the Subject Matter Expert (SME) for all IT acquisitions, coordinating with Corporate IT and other IT teams to integrate new systems and technologies
Assist with technology due diligence during acquisitions
Manage technology integrations during acquisitions
Identify and address any technologyrelated risks associated with acquisitions
Play a supportive role in the process to scope IT requirements for ecommerce platforms; ensures seamless integration within the retail technology solution infrastructure

Store Support

Oversee IT store support for all corporate stores and subscribed franchise locations
Lead IT Technicians in providing top tier support and service to store teams
Provide technical expertise and support for our front of store and back of store IT environment, including hardware and software systems.
Develop and maintain relationships with thirdparty vendors and contractors to ensure the smooth operation of our IT systems
Conduct regular system audits to identify areas for improvement and implement solutions to enhance system performance
Collaborate with crossfunctional teams to identify business needs and develop technical solutions to meet those needs
Analyze data to provide insights that drive business decisions, such as identifying trends and opportunities for process improvement
Develop and maintain documentation of IT systems and processes
Stay uptodate with emerging trends and technologies in the retail and cannabis industries.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
At least 5 years of progressive experience in retail IT, including experience with front of store and back of store systems
Demonstrated experience in Retail Systems Technology, including POS and Inventory systems and Acquisitions
Experience leading a team of direct reports, coaching and people development
Strong analytical skills and experience analyzing data to provide insights.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to nontechnical stakeholders.
Experience managing vendor relationships and contracts.
Ability to work independently and manage multiple projects simultaneously.
Familiarity with the cannabis industry is a plus.