Account Manager - Mississauga, Canada - Airport Terminal Services Canadian Company

Airport Terminal Services Canadian Company

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SUMMARY:

Support airlines by overseeing passenger services station operations including but not limited to ticket counter and gate, lounge, primary customer service and liaison, and identification of new business opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.

Understand contract requirements and customer expectations.
Thorough knowledge base of budgetary responsibilities and financial responsibilities.
Provides reports on the budget and sales activities.
Serves as a point of escalation for issues or activities that the customer encounters and expedites resolutions.
Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.
Direct and manage employees and equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
Know company policies and interpret manuals in order to relate the interpretations to subordinates.
Monitor and/or conduct required training of personnel.
Conduct employee performance evaluations.
Provide employee counseling and discipline as needed.
Be responsible for the security of company funds, supplies and equipment.
Be responsible for insuring compliance with established company safety policies and procedures.
Maintain working relationship with customers and provide prompt response to service requests.

MINIMUM REQUIREMENTS:

Must be at least 18 years of age.
Must possess at least a High School Diploma / GED equivalent.
Must be able to pass a drug test/ background check and be able to obtain airport security clearance.
Must posses a valid driver's license and provide a Motor Vehicle Record/ MVR. (Varies by Airport.)

PHYSICAL REQUIREMENTS:

Must be able to lift up to 70 pounds.
Must be able to stand, lift, bend, push and pull for an extended time.
Must be willing to work in all types of elevated noise levels within the airport environment.
Proof that you are fully vaccinated against COVID19 with a vaccine recognized by the Public Health Agency of Canada

BACKGROUND QUALIFICATIONS:

Three years' progressive management experience including customer service.
Knowledge of applicable FAA regulations, including standard security program and OSHA regulations or Bachelor's Degree in business.
Must be flexible to work various shifts, weekends, or irregular shifts.
Excellent computer skills.

LOCATION/SPECIFIC WORKING HOURS: