Manager, Programs and Services - Toronto, Canada - CultureLink Settlement and Community Services

CultureLink Settlement and Community Services

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job title:
Manager, Programs and Services

Classification:
Leave of Absence

Status: 28 hours per week, 12 months contract with possibility of extension

Start/end date:
April 2023 until April 2024

Reports to:
Senior Manager

Posting Date:
March 27, 2023

Reference Number:

CLNU

Deadline to apply:
April 10, 2023

CultureLink is a Not for Profit Charity settlement and community organization with 30 years of experience in developing and delivering services to meet the needs of diverse communities.

Passionate about providing innovative services, we adapt to changes and create new programs that best respond to and address our clients' specific needs.

Our team of more than 70 staff members, speaking more than 30 languages, is dedicated, knowledgeable, and multicultural. We serve around 10,000 participants on average each year.

Our services connect cultures to build welcoming communities.

We assist newcomers looking for employment, help families navigate the school system, and provide youth with the skills necessary for bright and successful futures.

We support refugees and bring together new and established Canadians.

Job Summary:

The Manager, Programs and Services, oversees programs which serve marginalized and vulnerable residents, particularly seniors, youth, and newcomers in the west end of Toronto.

Reporting to the Senior Manager, the Manager,
Programs and Services, will be responsible for the successful implementation of programs and for achieving committed output and outcomes.

Core responsibilities include, but are not limited to:

building and strengthening relationships across the City of Toronto with a specific focus on Parkdale and its surrounding communities; ensuring program deliverables are met; effective mentoring, guidance, support and monitoring of the team; working in collaboration and supporting CultureLink's programming for newcomers; such as settlement, employment, mentoring and mental health services implementing an effective feedback system to meet and exceed the agency's strategic goals related to quality service provision, accountability and equity.

Proven experience and/or training (i.e. Diversity & Inclusion) for working with employees and clients from diverse backgrounds as well as strong conflict resolution skills are critical for the role's success.

The Manager will perform an immediate critical role in planning and implementing strategies for the continuation of successful and a safe return to in-person delivery of services/service enhancements at CultureLink offices, partner sites including the Toronto Public Library, Parkdale Branch.

On-site presence is required.

Duties
Working closely with the Senior Manager, and other management members, the Manager will:

Programs Leadership

Direct, control and evaluate the delivery of services
Design, administer and evaluate services so as to meet/exceed the agreed deliverables
Coach and develop staff for optimal performance
Sustain indepth familiarity with current developments in laws and policies regarding poverty reduction, seniors' services, newcomer services and community development
Design, collect, and analyze data to assess community needs, to support program development efforts
Identify programs enhancements and collaborate on development of funding proposals
Establish a community group consisting of community organizations and agencies where best practices and challenges can be shared

Programs Operations

Produce periodic, wellresearched, databased reports to assist the management in ensuring that the programs are well established to meet, and/or exceed, the expectations of the funders and other stakeholders
Manage tracking and submission of program reports to Funder, Board of Directors, and CEO
Implement the programs through several offsite locations and lead a team of frontline employees to achieve the program deliverables required under the funding agreement(s) with Federal, Provincial, Municipal and other funders.
Foster a work environment which upholds CultureLink's values of respect for all, providing high quality community programs, and continually learning to provide best practice programs
Lead and facilitate in the hiring process and onboarding of new employees
Set performance parameters, monitor individual achievements, support and mentor team members and conduct performance appraisals
Mentor, support and develop the team members through coaching and direction on training & development opportunities
Manage physical resources and maintain accountability
Prepare and compile periodic program resultsbased reports for funders and donor(s) ensuring that appropriate records are maintained to provide a sound basis of program activities and results.

Relationships Management

Promote CultureLink Programs and Services within various community spaces and Libraries in Parkdale and the City of Toronto.
Establish viable connections with new organizations and