- Receive, interpret, and respond to sales or customers on order, and parts related inquiries.
- Liaison between customers, sales, engineering, manufacturing, shipping, and purchasing.
- Enter customer orders that are received and ensure all orders reflect the proper facility location.
- Verify and edit orders received for pricing and model correctness.
- Relay pertinent order information / documentation internally and to customers.
- Data management of service parts information / documentation.
- Complete the submitted change notices on orders submitted by the sales team.
- Provide back-up coverage for the Order Entry/Service Parts Coordinator as needed.
- Perform other duties as assigned.
- High School Graduation Diploma or equivalent
- 3-5 years' experience working in an office environment
- Customer service experience or training
- Strong organizational and attention to detail skills for accurate data entry, record maintenance, and efficient task management
- Proficiency in utilizing computer software for daily task completion
- Excellent communication skills to effectively interact with customers and internal teams
- Working knowledge of refrigeration parts and equipment is considered an asset.
- Top company known for innovation in its field
- Privately owned company with a strong future
- On-site UL-certified lab, with 15,000 square feet of state-of-the-art research and development equipment
- Comprehensive and competitive company-paid benefits package
- Matching registered DC pension program
- Annual discretionary profit sharing
- Professional Development and Membership Reimbursement
- Social Club
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Order Entry/ Service Parts Clerk - Brantford, Canada - KeepRite Refrigeration
Description
Salary: DOEWho are we?
National Refrigeration and Air Conditioning Canada Corp. is a leading North American manufacturer of commercial refrigeration products marketed under the KeepRite Refrigeration brand name. These products include specialized applications in food storage and processing, industrial process cooling, including evaporator coils, condensing units, condensers, heat transfer and heat recovery and air conditioning products. From the smallest unit to the very largest, KeepRite Refrigeration brings experience and commitment to the refrigeration industry – beginning with product design and engineering, and continuing through manufacturing, sales and aftermarket support. KeepRite Refrigeration products have been manufactured and distributed worldwide for over 75 years
Job Summary:
The Order Entry/Service Parts Clerk is responsible for providing Order Entry and Service Parts support to sales and customers. This individual requires minimal supervision, possesses strong communication, organizational, accurate data entry, and analytical skills. This position will utilize Microsoft Office, Windows, NROES, Jobscope and various other programs to complete daily tasks.
Responsibilities include, but are not limited to:
Qualifications/ Skills and Attributes:
Location: 159 Roy Blvd, Brantford, ON, N3R 7K1 (On-site, 5 days a week)
Hours of Work: Monday – Friday, 8:00 am – 4:30 pm
What we offer:
Company Overview:
KeepRite Refrigeration has been a leading North American manufacturer of commercial refrigeration equipment since 1945. Products include unit coolers/evaporators, condensing units, multi-compressor distributed systems, parallel compressor systems (racks), air-cooled condensers, & fluid coolers. KeepRite Refrigeration has industry-leading manufacturing facilities and engineering labs located in Brantford, Ontario, Canada as well as the Longview/Kilgore, Texas area. We have thrived since opening our doors in 1945 and we are looking ahead to a bright future as we look to celebrate our 80th anniversary in 2025. From 1945 to 1993 we saw several facility expansions and we released many innovative products and technologies. From 1994 to the present day, we have grown our manufacturing footprint from 82,000 square feet to the current 400,000 with plans to expand to nearly 700,000 square feet very soon. And we will still have room to expand further as we continue to increase our market penetration.
We officially launched our NROES online calculation, design, quotation and ordering system in 2006. We later released our complete Design Tools suite of software tools which became available for all Customers online for free (and still is to this day)
To rise to the Industry's needs to help save energy & the environment, KeepRite Refrigeration introduced a Smart Suite of innovative technologies which have received multiple AHR Expo Innovation Awards in Refrigeration for our SmartSpeed and Quiet Condensing Unit technologies. We were awarded US patents for our SmartSpeed Fan Motor Technology which was followed by additional innovation & excellence awards with the Limitrol+ Head Pressure Control System. KeepRite Refrigeration continues to lead the commercial refrigeration industry due to our commitment to innovation and dedication to supporting our Customers.
Accessibility:
Our organization is committed to inclusive, barrier-free recruitment and selection processes in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. Please notify the HR department upon scheduling your interview if you require accommodation in advance.
To learn more about KeepRite Refrigeration, please visit www.k-
