Front Desk Agent - Calgary, Canada - Hotel Arts Group

Hotel Arts Group

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hotel Arts is currently seeking energetic and passionate guest service professionals to join our
Front Desk Team Are you ready to spoil our guests and ensure that they have not only a pleasant but exceptional stay in Calgary? Join our team today

Job Details:

Job Type: Full time
Schedule: Flexible schedule is essential. Must be available to work weekdays, evenings, weekends, and holidays.
Wage: Starting at $19.00/hour

Members of our
Front Desk Team can look forward to performing the following tasks:

Attend to all concerns of the guest proactively and professionally.
Ensure the satisfaction of all guests with a consistent positive attitude.
Review all guest reservations to ensure accuracy.
Review group resumes and follow up accordingly on any actionable items.
Ensure rates and account folios are set up and managed correctly.
Communicate key information to appropriate departments and colleagues.
Ensure special requests by guests are completed in a timely manner.
Maintain and balance a cash float during each shift.
Provide services to guests including: check in/out, telephone inquiries, luggage, handling and taking reservations.
Provide guests with the information they require.
Answer questions pertaining to events/activities and provide directions regarding their destination.

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Flexible schedule is essential. Evenings, Weekend, Holiday and overnight are be required.

12+ Years' Experience in Front Office Operations, Housekeeping or Rooms preferred.
Knowledge in
Opera or other Property Management Systems a strong asset.
Degree/Diploma in Hospitality Management an asset.
Microsoft Office product knowledge required.
Positive, professional, motivating personality
Excellent verbal and written communication skills
Passionate about guest service and hospitality

Please include in your cover letter your years of experience in the service or hospitality industry and why you would be a great fit for our team.

_ Applicants who do not already have legal permission to work in Canada will not be considered._

_ Hotel Arts Group is an Equal Opportunity Employer._
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