Associate, Sales - Ottawa, Canada - Caivan Development Corporation
Description
Company Mission:
Excellence in community development and home building through efficiency, optimization, and innovation.
Company Values:
Grit:
A team who perseveres, is resilient, and has the stamina and courage to commit to the win.
Integrity:
We make promises thoughtfully and deliberately and then follow through.
Curiosity:
We never stop asking questions or challenging ourselves. We have an unquenchable thirst to learn, improve and solve problems innovatively.
Strategic:
We look around corners and proactively identify potential obstacles. We think critically and make calculated decisions.
The Role:
The Sales & Design Associate is responsible to provide the best-in-class customer experience from first visit to the Sales Centre through Design to Closing for every Caivan homeowner.
- Please note: The role is located in the Greater Toronto Area (GTA)
Key Responsibilities:
Sales Focus
- Scheduling and completion of Time of Sale and exterior colour selection appointments on time. Exceeding revenue targets
- Qualify lead generation, ensure FINTRAC compliant and preapproval of purchasers.
Design Focus
- Meet and greet clients, establish trust and rapport, provide informative sales presentation catering to customer's needs, values and concerns, overcome objections.
- Complete interior colour and design selections on time, exceeding upgrade revenue targets
- Completes and explains construction details and benefits while walking customers through their home during the Pre-Drywall walk.
- Host Design Studio open house hours, walking customers through the Studio and explaining the available options.
- Maintain labelling and organization of samples in the Design Studio as required.
- Assists with all aspects of the Design Studio, including market research, design, sales, administrative functions, customer service, etc.
Administrative Support
- Administers Contracts (Design Studio Amendments, Agreements of Purchase and Sale and Associated Schedules) with attention to detail and accuracy
- Ensuring Sales and Design deposits are managed in a timely manner and in line with the standard process.
- Data input and execution of CRM/Sales process.
- Order and maintain Sales Centre and Design Studio supplies, welcome and closing gifts and handout material inventory.
- Ensure the Sales Centre, Design Studio and Model Homes are neat, clean, and welllit at all times. Walk sales office, model homes and design studio regularly and prepare a written punch list on a weekly basis for the builder in order to maintain the model in 100% condition.
- Ensure that all collateral and supplies are well stocked and consistent with company specifications.
- Perform any other duties as required.
- Ensures that the Design Studio and Sales Centre is well integrated into the other departments in order to operate efficiently and deliver on customer expectations.
You will bring:
- Postsecondary education in design, business administration or related field.
- Minimum of 2 years' experience in a similar position
- Ability to multitask and handle multiple accounts and projects at once
- Strong communication skills to enhance our customer's experience
- Meticulous attention to detail, innovative thinking, and problemsolving skills
- Ability to work independently with mínimal supervision and also effectively as part of a team
- Must be highly motivated with a demonstrated track record of providing outstanding customer service
- Valid driver's license with access to vehicle and willingness to travel
- Must have steeltoe footwear
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