Technology Support Specialist - London, Canada - London Health Sciences Centre

London Health Sciences Centre

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Period:

Open:
July 13, 2023

Deadline:
July 26, 2023

Non-Union

Department Name:

Customer Support - Information Technology Services

Responsible for troubleshooting escalated work and advanced technical requests/calls from Client Support Specialists or directly from hospital staff/physicians. They will also manage small projects related to their area of expertise.

Work is delegated on a daily operational basis to Client Support Specialists to manage either work queues or project-related tasks.

Regular Full Time

Hours of Work: 37.5 hours per week

Rate of pay:
$31.36 per hour - $39.20 per hour

Qualifications:

3 year College Diploma in Computer Science, Computer Netwroking, or Comupter Technology
A+ Hardware Certificate, MCSE or CAN preferred
Minimum 3 years recent, related experience in a high volume computer support environment
Excellent customer service
Demonstrated problem resolution and troubleshooting skills and aptitude
Demonstrated project leadership and management skills
Excellent communication skills
Demonstrated knowledge of and commitment to patient and family centred care principles
Demonstrated knowledge of and commitment to patient and staff safety at LHSC
Demonstrated ability to attend work on a regular basis

Immunization Requirements:

Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis.
Provide documentation of the Tuberculosis skin testing (two step) and COVID vaccine series.

As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that a reference check may be conducted as part of the selection process.