Associate, Spark Store - Calgary, Canada - TELUS Spark

TELUS Spark

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The purpose of Calgary's Science Centre is unwavering. Spark exists to make lives — and the world — better through an affinity for science.

Through visits to Spark, and encounters with Spark in the community and online around the world, people are lifted up by the positive power of curiosity, experimentation and creativity.

Spark is a registered charity.

The outcome is profound.

Spark helps people of all ages fuel up for the future because at Spark, science, technology and invention are embedded in cultural experiences.

This creates new points of access to the disciplines at the core of innovation. Spark team to transform lives and inspire the future.

Position Overview
Spark is currently hiring for
four (4) seasonal contract Associates for the Spark Store. The Associate, Spark Store reports directly to the Manager of Retail and Memberships. The associate, Spark Store will be a key contributor to the overall guest experience at Spark.

They are accountable for ensuring that the day-to-day guest experience in the Spark Store is executed at a world-class level.

They are also responsible for assisting with the daily operations of the Spark Store including selling product, merchandising, processing online orders and processing shipments.

The associate, Spark Store will be an advocate for Telus Spark Science Centre and will support the organization in reaching the goals set out in the road map.

Key Responsibilities

Act as a host for all guests with high energy and enthusiasm, giving insider tips where appropriate and connecting with guests through science.
Seek out guest interactions, creating special moments to enhance the guest experience in the Spark Store. Model this behavior for other team members.
Ensure that the presentation of the Spark Store is clean and representative of an upscale and wellmaintained establishment.
Demonstrate a passion for Spark Store products and help guests find the perfect gift or souvenir to take home.
Keep up to date on Spark programming, initiatives, membership offerings and promotions.
Ensure personal and team activities are aligned with business and strategic goals of Spark as a whole.
Address customer inquiries, understand their concerns and collaborate on solutions.
Model high performance, flexibility and kindness in a rapidly changing growth environment.
Other duties as required and assigned.

Qualifications & Knowledge

A minimum of 2 years experience or expertise in customer service.
A minimum of 1 year of experience in retail or sales.
A passion for "nerd culture", retail and STEM related topics.
Willing to work a flexible work schedule that includes evenings and weekends.
Functions well in a highly collaborative environment.
Ability to deal with guest complaints swiftly and professionally.
Fluency in Microsoft Office and able to use most platforms.
A proven track record of adding value to an organization's culture and initiatives.
A positive attitude
Desire to work on a high performing team with a continuous upgrading culture to achieve high impact results. Fluidity and a desire to work hard and grow are essential.
A high degree of creativity with the ability to leave your ego at the door.
Willingness to learn and adapt to change.

Culture at Spark
Spark's goal is to become one of the top 10 most-worth-visiting science centres in the world.

Through skilled and confident programming, Spark will attract visitors from around the city, province and globe, and immerse them in emotive experiences as they explore ever-evolving, quirky and thought-provoking galleries.

The skilled programming at this level of success will only be possible with an organization-wide commitment to effective performance.

High performance at Spark is both defined and experienced by diverse cultures and proactively advances equity among all human beings as part of the definition of effectiveness.

Spark's high performance culture is driven by a shared purpose. Team members are united by values and proud of the reputation we are building together. What does high performance look like at Spark?

Commitment to Purpose. Everyone at Spark is a purpose driven leader.

You are passionate about entertaining people of all ages in creative encounters with science, technology and engineering, and the output of your work reflects our values:
collaboration, curiosity, courage, commitment, and creativity. Why? Because it makes the world a kinder, safer and better place.

Culture of Philanthropy. Spark is a registered educational charity that relies on the support of sponsors and donors to ensure it can do this work to make the world a better place.

Commitment to Continuous Learning. Your individual growth is driven by a desire to be a part of the team that makes Spark one of the best science centres in the world. Every day is a professional development day at Spark. You are expected to seek out learning opportunities and p