Bilingual Client Services Representative - Toronto, Canada - Emergitel

Emergitel

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role & Responsibilities:

This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to: performing gift card transactions, transaction reports, Point of Sale connectivity, passwords and terminal behavior (registration and exchanges), etc.

Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)
Use system tables to control the setup of the client and the hardware, software and overall system flow
Troubleshooting, documenting, refining internal processes
Support training of clients
Participate in quarterly system releases as part of virtual promotion teams
Daily system regression testing of our core system
Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)

Required Skills:

Call center experience and proven technical support experience is an asset
Able to work an oncall rotation schedule (evenings and weekends)
Multitasker who can work to deadlines, manage detail and balance the three areas above
Excellent telephone communication skills and writing skills
Interested in technology
Passion for "support type" work
Willingness to learn, take on new responsibilities
Experienced in word processing and other MS Office products (Word, Excel, Outlook)
Experienced at troubleshooting; analytical and problem solving skills
Demonstrated technical aptitude (general understanding and comfort level with technology)
Basic knowledge of networking (an asset)
Documentation and reporting skills
Multilingualism is an asset (French, Spanish, Portuguese)