Collection Manager - Etobicoke, Canada - Prefera Finance

Prefera Finance
Prefera Finance
Verified Company
Etobicoke, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Prefera Finance is in search of a driven, motivated leader with a positive can-do attitude to join our fast-growing team in the consumer finance industry, as a full-time
Collections Manager As a
Collections Manager, you will lead and manage a team of Collectors while working towards reducing customer delinquencies by implementing strategic initiatives, developing and implementing customer contact strategies, and working towards meeting monthly company targets and objectives.


Responsibilities:


  • Lead a team of 1520 Collectors (includes two Supervisors) in a fastpaced, call center environment
  • Monitor, update and enforce company policies and procedures
  • Develop, motivate and mentor direct reports while maintaining positive interactions and promoting a positive Company culture
  • Provide feedback, quality and performance reviews, onthefloor guidance, training, and team support
  • Conduct monthly department audits & maintain employee scorecards
  • Review & recommend quarterly bonuses for team members based on individual, department and Company performance
  • Interact directly with clients in resolving account receivable delinquencies while ensuring professional client relationships are maintained
  • Collaborate with various company departments to seek positive resolutions
  • Strategize work queues according to departmental and Company objectives
  • Establish and maintain effective communication with executive team members, peers and direct reports
  • Manage department escalations while adhering to Company policies & procedures
  • Provide recommendations to upper management on potential account writeoffs as well as identify new trends/risks to the organization.
  • Update & adjust team schedule to ensure adequate coverage for business needs
  • Review vacation requests

Qualifications:


  • Collections experience mandatory (5+ years)
  • Demonstrated leadership and management experience with strong coaching, feedback and performance management skills (25 years)
  • Proven track record of delivering exceptional Customer Service Experiences
  • Consumer Proposal/Bankruptcy and Paralegal experience is considered a strong asset
  • Experience with Inovatec software platforms considered an asset
  • Exceptional interpersonal and oral/written communication skills
  • Proficient in both written and spoken English, French is considered an asset
  • Able to work independently in a fastpaced working environment
  • Ability to anticipate department/organizational challenges while recommending and implement strategies
  • Strong relationship building/management skills
  • Proficiency in MS Office
  • Ability to work accurately and independently
  • Excellent analytical skills and a keen eye for detail
  • Ability to work to strict deadline while remaining calm under pressure

Job Type:


  • Fulltime/Permanent

We Offer:


  • Competitive salary and benefits
  • Incentive pay and recognition programs
  • RRSP/DPSP program
  • Career growth, development and continuous learning opportunities


  • Hybrid work environment

  • Currently 1 day in office per week (Note: may change at a later time based on business needs)
  • Salary Range $6070k/a + up to 10% in bonus paid out annually

Benefits:


  • Dental/Health care
  • RRSP match program
  • Casual dress
  • 3 weeks vacation
  • Life insurance
  • Company events & social hours
  • Discounted/free food
  • Onsite parking
  • Bonus incentive program
  • Disability insurance

Job Types:
Full-time, Permanent


Salary:
$60,000.00-$70,000.00 per year


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Profit sharing
  • RRSP match

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Experience:


  • Collection: 5 years (preferred)
  • Leadership: 3 years (preferred)
  • PPSA: 1 year (preferred)
  • RSLA: 1 year (preferred)

Language:


  • French (preferred)

Work Location:
Hybrid remote in Etobicoke, ON
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