Guest Services Representative - Ottawa, Canada - Ottawa Sports & Entertainment Group
Description
Love events? Love a fast paced environment? We may have the role for you
Are you looking to become part of the action? Ottawa Sports & Entertainment Group are looking for Part-time Guest Services Representatives to join their team.
_ What you'll do:
_
- Welcoming guests in a polite and friendly manner;
- Assist guests with entering TD Place and navigating around the Lansdowne site;
- Guide and direct guests to designated areas;
- Checking and scanning tickets and directing guests to their seats;
- Informing guests about the location of the restrooms, refreshments, exits, and other key areas;
- Answering questions and resolving any issues brought up by guests;
- Assisting guests with disabilities or other impairments, as needed;
- Support customers in locating merchandise;
- Product knowledge pertaining to all event merchandise;
- Maintain merchandise kiosk/store in presentable fashion;
- Enforcing event rules and relevant health and safety regulations;
- Providing guidance and assistance in emergency situations.
_ What's needed:
_
- Professional and neat presentation;
- The ability to provide excellent customer service;
- Flexible attitude, accountable, and a team player;
- Excellent interpersonal and communication skills;
- Highly organized and attentive to detail;
- The ability to manage crowds and remain calm in stressful situations;
- The ability to stand for extended periods;
- Willingness to work on weekends and public holidays;
- POS experience is an asset;
- Bilingualism is considered an asset.
Why OSEG?
OSEG operates the largest professional multi-sport business in Ottawa, operating the Ottawa REDBLACKS, and Ottawa 67's, while hosting basketball, soccer, live events, concerts, festivals and year-round community activities.
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