Concierge - 2023 Summer Season - Sun Peaks, Canada - Sun Peaks Grand Hotel

Sun Peaks Grand Hotel

Verified Company

Sun Peaks, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Proposition:

ACCOUNTABILITIES:

Responsible for delivering a range of guestfacing services seamlessly and professionally, including, but not limited to:
Conducts a pre-arrival process to contact all future guests to arrange services for any guest requests, such as mountain activity ticketing, dining reservations, shipping packages, and transportation needs, along with researching vendors and service providers.
Delivering the prearrival requests to inhouse guests and ascertaining preferences, and providing insightful recommendations
Building authentic individual connections with guests wherever possible to drive loyalty and referrals
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assists guests in all inquiries concerning hotel and resort services, hours of operations, inhouse events, directions, etc.
Provide collateral and information on restaurants, attractions, activities, and maps
Provides essential troubleshooting support for inroom services such as internet, TV movies, and Web service
Work in complete unison with Front Office and Reservations teams to deliver a "Best in Class" arrival/departure experiences and unique service experiences for all guests during their stay
Always maintains a sense of lobby presence and guest assistance, supporting the Front Office and acting as a Lobby Ambassador
Answer the telephone with a pleasant manner and approved verbiage, directing calls appropriately
Other duties as required

IDEAL CANDIDATE

Proven experience as a Concierge or Front Desk, minimum 1year experience
Experience in a hotel setting or related industry is required; resort experience ideal
Postsecondary education in hospitality or related discipline
Recognized designation as CHC or membership Les Clefs d'Or is a strong asset
Extensive familiarity with the Sun Peaks community with established connections is a benefit
Strong in quickly building relationships with others, a genuine connector
Energetic with a confident, positive attitude, driven to deliver elevated guest experiences
Professional and well organized with excellent communication skills in English, multilingual is a strong asset
Ability to deliver results and promote innovation in a fastpaced, multitasked environment
Highly responsible selfstarter and reliable team player, with the ability to remain calm
Aptitudes in resolving issues and ability to think on your feet
A working knowledge of hotel systems, specifically Opera PMS, would be a substantial benefit

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience.

We value innovation and development that contribute to business success and personal growth.

We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain's summer and winter activities.

A sneak peek into some of the perks and benefits our Full-Time employees enjoy:

Full access Winter/Summer Season Lift, Trail, and Golf passes
3 weeks of paid vacation
Dining discounts within our hotel & resort outlets
Benefits plan and additional wellness components, including Health Spending Account and EFAP
Eligibility for our 'Pay for Performance' incentive bonus program (after the qualifying period), awarded to our top performers
Participation in the RRSP and matching DPSP programs
Retail discounts in Resort owned outlets
Reciprocal programs with partnering hotels
Friends and family hotel rates
Continued professional growth and development opportunities