Conference Services Manager - Sun Peaks, Canada - Sun Peaks Grand Hotel

Sun Peaks Grand Hotel

Verified Company

Sun Peaks, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you passionate about hospitality and providing exceptional experiences? Do you thrive in a dynamic and fast-paced environment where every day is different? If you answered yes, Sun Peaks Grand seeks a dedicated and experienced Conference Services Manager to join our on-site team.

This is an exciting opportunity to play a pivotal role in creating unforgettable conferences and events in the stunning backdrop of Sun Peaks in the heart of the breathtaking British Columbia mountains.

Compensation Information:

$65,000.00 per annum

Physical Requirement:

Medium, work activities include handling loads between 10 and 20 kg

This job position requires physical presence at the designated location.

Accountabilities:

Business Development:

Manage accounts database and business details efficiently
Utilize Opera Sales & Catering System for tracking and following up on accounts
Develop action plans for Social and Events markets aligned with the annual sales strategy
Identify and recommend prospective customers, ensuring followthrough on potential business
Coordinate site inspections for community and hotel events
Achieve and surpass revenue quotas on a monthly and yearly basis
Engage in networking activities inside and outside the hotel to secure new business
Maximize rates and NOI using ROI templates

Solicitation:

Actively seek new business opportunities within established accounts
Sell and reserve conference rooms, coordinating services for various events
Negotiate and maximize upselling and crossselling opportunities across departments
Quote and negotiate prices within established parameters
Prepare and issue contracts and addendums as needed

Relationship Management:

Act as the 'Service Champion' for conference services, providing excellent hospitality
Serve as a liaison between the hotel and groups, ensuring smooth event execution
Manage customer communications and execute event planning for group bookings
Provide exceptional customer service and knowledge of hotel facilities to potential clients
Conduct pre

- and post-conference reviews with clients

Foster professional communication with all departments
Assist the sales team in acquiring and closing business
Support hotel service and relationship strategy to drive customer loyalty
Develop relationships within the community to expand client base

Departmental Execution & Planning Excellence:

Plan group food and beverage events, ensuring compliance with regulations
Act as onsite contact for assigned groups, producing necessary documentation
Lead meetings to provide an operational overview of upcoming events
Monitor and manage contracted room blocks
Enforce contractual policies
Attend preconference meetings to confirm details
Ensure special arrangements are documented properly

Team Commitment and Collaboration:

Collaborate with resort leadership to enhance group event offerings
Monitor trends in group food & beverage, technology, and service delivery
Effectively communicate guest feedback to leadership
Represent the Director of Sales as needed
Manage the conference events planning team
Encourage growth and development of team members
Empower teams to improve guest service performance
Follow hotel policies and procedures
Collaborate with remote group sales team members
Ensure group billing is coordinated with Finance
Participate in Banquet and Event preparation and execution
Actively participate in meetings and projects assigned by the Director of Events & Conferences
Postsecondary education and preferably a Hospitality Management Degree or Post-Secondary Degree
Minimum five years experience in hotel catering/sales, additional experience in the hospitality industry, an asset
Demonstrated ability to plan and execute events effectively with attention to detail and organization
Extensive food & beverage knowledge on the convention/banquet floor is necessary for familiarization of meeting room setups, exhibits, banquet setups, etc.
Ability to create and effectively manage the change process in BEO, Group recap, and other eventrelated organization communications
Energetic, outgoing with a positive attitude, driven to deliver elevated guest experiences
Excellent upselling, negotiation and closing skills with effective communication, both written and verbal
Focused, highly responsible selfstarter and collaborative team player with the ability to deliver results in a timesensitive environment
Possesses technical skills with hotel booking systems, specifically Opera, is an advantage
Advanced proficiency with office systems required, such as Microsoft Office and Excel
Some knowledge of current hospitality industry trends, an asset
Ability to work varied hours, meet with clients and participate in events, including, but not limited to, evenings and weekends