Install Services Coordinator - Milton, Canada - PBS Systems

PBS Systems

Verified Company

Milton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun"

The Opportunity:

We are changing the way people buy and service cars one dealership at a time.

In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.

Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture.

While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.

After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As an Install Services Coordinator you will be working in conjunction with the Dealer Training Optimization team and Project Management team to facilitate a dealership from their current DMS provider to PBS.

Responsibilities:

Make initial call to dealerships to discuss install process as it relates to Dealer Services department and relay said information to the teams
Schedule and book training sessions with clients for trainers
Managing new fast track installs that come through from the sales department to ensure that nothing is missed
Work with Install Services Manager to ensure tasks on Install Services checklist are completed before the install date by monitoring various department tasks, queues, scripts
Continually follow up with dealership staff ensuring that we have all information needed for the install and ensuring that they have everything that they need
Communicate and collaborate regularly with Dealers Services teams as well as other departments to ensure everything we need to have a successful install is complete
Work with Install Services Manager on various projects
Responds to both internal and external support requests in a timely manner
Coordinates with various department managers to schedule staff for onsite requirements and to book newer staff to train onsite.
Escalate issues to the corresponding teams where needed
Willingness to commit to an ongoing system of education and crosstraining
Maintain documentation and update as processes change within the department

Qualifications:

12 years previous experience in a related industry or field
Strong knowledge of Microsoft Office Suite with extra proficiency in Excel
High School Diploma
Excellent communication skills
Excellent customer service skills
Problem solving and trouble shooting skills
Strong documentation abilities
Effective time management
Strong organizational skills
Strong multitasking & prioritization
Available for occasional work on Saturday and/or Sunday to support software installations
Available for occasional work on USA/Canadian holidays based on installation needs

What we offer:

Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
Access to an onsite gym or corporate membership to Goodlife Fitness
Free parking
Staff events
Competitive base salary
Great referral bonus
Staff discounts with GM, Dell, and more

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.