IT Support Specialist - Toronto, Canada - HDR
Description
IT Support Specialist
-
(
173426
)
Description
About Us
At HDR, we specialize in engineering, architecture, environmental and construction services.
While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that.
We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.
Primary Responsibilities
In the role of
IT Support Specialist, we'll count on you to:
- Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
- Combine a breadth of
IT technical expertise with an overriding concern and urgency for excellent customer service - Participate in enterprisewide
IT projects and initiatives - Diagnose system hardware, software, and operator problems
- Provide advanced troubleshooting on complicated
IT issues - Request hardware and software through the requisition system as directed by their supervisor
- Provide hardware support, printer and printing support
- Assist the
IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets - Assist the
IT Support team with software inventory where required - Provide local office coordination and communication of technical support topics/issues of interest
- Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
- Work with Systems Administrators in performing
IT infrastructure processes and procedures assigned to the team. - Perform other duties as needed
Qualifications
Required Qualifications
- Associate's degree in Computer Science/MISrelated area or equivalent work experience
- A minimum of 1 years of experience in technical support of PC, networks and servers preferred
- Excellent working knowledge of personal computer and peripherals
- Experience in systems operations and maintenance
- Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
- Excellent client service, interpersonal and communication skills
- Selfstarter able to handle multiple tasks and deadlines with mínimal supervision
Preferred Qualifications
- Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
- This position may include travel.
Why HDR
At HDR, we know work isn't only about who you work for it's also about what you do and how you do it.
Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each others contributions, and collaborate together to make great things possible.
When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way.Primary Location:
Canada-Ontario-Toronto
Industry:
IT
Schedule:
Full-time
Employee Status:
Regular
BusinessClass:
Marketing and Admin
Job Posting:
May 18, 2023
More jobs from HDR
-
Contract Administrator 1
Vancouver, Canada - 2 weeks ago
-
Civil Designer
Calgary, Canada - 2 weeks ago
-
Environmental Sciences
Vancouver, Canada - 1 week ago
-
Construction Inspector
Toronto, Canada - 3 weeks ago
-
Safety and Health Specialist
Toronto, Canada - 3 weeks ago
-
Mechanical Section Manager
Toronto, Canada - 3 weeks ago