Application and Infrastructure Analyst Iii - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Application and Infrastructure Analyst III, Business Solutions

Job Number:

46814

As our Team Lead, you will lend your expertise and operational leadership for the City of Edmonton's Financial and Corporate Services Systems.

You will lead complex enhancement and other initiatives with high strategic value that may result in significant organizational change and visibility to the organization and external stakeholders.

You will play a critical role in leading and providing oversight and control to operational and maintenance planning and service coordination activities.

This supervisory role is responsible for maintaining critical communication channels between the Branch Leadership Team and staff, conducting necessary conversations, and making sound decisions using an understanding of City of Edmonton policies, procedures and frameworks.

With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

Subject Matter Expertise

Maintain a detailed understanding and ongoing awareness of the emerging technologies and industry trends, and their applicability to the City's environment
Resolve or coordinate service deficiencies, and escalate service failures or complex problems that span across technology layers
Provide organizational leadership and guidelines to promote the development and implementation of specialist knowledge in the organization
Maintain a network of recognised experts, both internally and external to the organization, who can deliver expert advice in areas relevant to the organization's current and future needs
Provide input into professional development planning across a significant part of the organization to further the development of appropriate expertise
Foster and ensure adoption of infrastructure management tools when needed and/or available to determine load and performance statistics
Oversee the implementation of change requests and maintenance routines, and configure tools to automate the provisioning, testing and deployment of the environments within their scope
Identify operational problems and contribute to their resolution in accordance with standards and procedures

Planning

Perform comprehensive systems planning activities, including operational plans and procedures, roadmaps and establishing operational parameters
Plan, manage and coordinate implementation and maintenance activities; prioritize and delegate work, plan activity timing, monitor progress, schedule acquisition of technology and resources, and ensure quality assurance activities are performed
Provide advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards
Evaluate and select appropriate methods and tools in line with City policies and standards; manage the implementation of these at the program, project and team level
Manage reviews of the benefits and value of methods and tools; identify and recommend improvements
Contribute to applicable organizational policies, standards and guidelines

Unit Management

Conduct performance appraisals, and complete attendance and performance management when required
Create a safe, healthy and respectful work environment; grow talent by mentoring and coaching team members
Maintain critical communication channels between the leadership team and staff, conduct necessary conversations, make sound decisions, ensure an understanding of policies, procedures and frameworks that are of importance to the City of Edmonton
Identify and manage the resources needed for the planning, development and delivery of specified technology systems and services, including allocation of time and oncall work assignments
Lead budgeting, estimating, planning and objective setting for activities assigned to your team
Plan and manage the implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services
Align the contribution of systems and services to clearly stated business and financial goals and performance targets
Monitor performance and take corrective action where necessary and in line with City policies and our Collective Bargaining Agreement
Develop new methods and organizational capabilities (including automation and orchestration) for your team

Qualifications:

One of the following combinations of education and experience:
Degree in computer science or management with a technical minor and a minimum of 6 years of relevant experience;
OR:
Post secondary diploma in a related discipline and a minimum of 7 years of relevant experience
Experience with IIS 8.5 or higher, SQL Server Management Studio, SQL scripting, ASP.

Net and SSRS proficiency are required:

Experience with iNovah, Aperta, COBS, IcePay,TD Business Windows and CCURE is an asset
Automation experience and orchestration is an asset
Demonstrated abili