Fare Program Manager - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Fare Program Manager

Job Number:

46145
Do you enjoy leading a team?

Then this opportunity is for you.

This position has both strategic and operational responsibilities, within the City of Edmonton and across six (6) regional municipalities (St.

Albert; Strathcona County; Leduc; Beaumont; Fort Saskatchewan; Spruce Grove).

You will be responsible for the ongoing development of fare policy and pricing changes; forecasting revenue and system ridership, pricing analysis and preparing the Fee Schedule for Edmonton Transit as part of the budget and performance reporting processes.

Additionally, you will also be responsible for managing the Smart Fare contract and coordinating efforts across the Regional Smart Fare System (Smart Fare) member agencies with regards to oversight of system operation, changes and upgrades as well as working with Intergovernmental Affairs and engaging with regional Councils on behalf of the City of Edmonton as it relates to Smart Fare.

With a focus on the City of Edmonton's Cultural Commitments to being Safe, Helpful, Accountable, Integrated and Excellent, you will:

Manage all aspects of the Smart Fare operating contract with the vendor including monthly revenue share
Ensure the Smart Fare vendor is meeting their contractual obligations with regard to maintenance and service level requirements detailed in the contract
Lead direct reports by providing strategic direction and ensuring performance, service levels, budget and program objectives are aligned with the Regional Smart Fare Solution (RFSF), the Branch Annual Service Plan and Corporate objectives
Provide ongoing governance across all Regional Municipalities ensuring alignment of system structures and processes related to Smart Fare
Leverage usage data from the Smart Fare system, create and maintain fare revenue models to support ridership and revenue budget and ongoing projections as part of the operating budget submissions and performance reporting and ensure they are aligned with the ETS Branch Action Plan
Chair quarterly Regional Executive Steering Committee meetings for the Regional Smart Fare Program
Manage collaborative relationships across all municipalities participating in the Regional Smart Fare Program
Collaborate, review and audit service delivery and procedural requirements of customer programs, including the integration of service programs (across all regions) with the Smart Fare Vendor's Customer Service Centre
Track and report customer feedback for business process reviews and branch decisions
Manage complex and politically sensitive customer inquiries and escalations
Provide leadership, direction and support to direct reports
Ensure the team is developed and managed through competencybased recruitment, delegation, training, professional development activities, mentoring, performance evaluation, coaching and discipline

Qualifications:

A degree or diploma in Management, Business Administration, Commerce or a related field
Contract management experience would be considered an asset
CPA designation would be considered an asset
A minimum of five (5) years progressively responsible and diverse experience in the transit industry, including experience supervising a team, preferable in a unionized environment
Experience with electronic accountbased transit fare systems would be an asset
Experience in the conception, planning, execution and monitoring of programs involving multiple internal and external stakeholders, and the ability to conduct research and write program proposals related to new program development
Strong strategic planning, conceptual, organizational, analytical, relationship management and communication skills are essential
Proven analytical skills and the ability to synthesize information to provide evidence in support of sound decision making
Excellent negotiation and problem solving skills
Effective communication and interpersonal skills
May be required to travel between sites
Ability to build and develop collaborative partnerships with a variety of partners and stakeholders including senior management, vendors and regional customers
Ability to work with a high degree of independent judgment
Excellent listening, facilitation, presentation and written communication skills
Proven skills in leading and motivating teams with a track record of building healthy and positive workplace environments that enable staff to reach their potential while strengthening organizational capacity
Strong human resource management skills including performance development/improvement, interdisciplinary team building, and individual and team supervision.
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational comp