Band 2 - Port Alberni, Canada - BC Public Service

BC Public Service

Verified Company

Port Alberni, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Title- BAND - Service Delivery Manager/Government Agent- Position Classification- Band 2- Union- N/A- Work Options- Hybrid- Location- Port Alberni, BC V9Y 8Y9 CA (Primary)- Salary Range- $74, $105,000.

04 annually- Close Date- 11/21/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Service Delivery/Service BC- Job Summary
Bring your strong leadership skills to this dynamic team environment

MINISTRY OVERVIEW

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

POSITION OVERVIEW

The Service Delivery Manager/Government Agent contributes to Service BC's strong reputation for building trust and confidence in government by effectively leading staff, in person and virtually, at one or more in-person service centers to ensure the highest standards of service delivery.

Reporting to an Area Director, the Service Delivery Manager/Government Agent leads teams, projects and program initiatives to promote and ensure service quality, community presence, and access to services for citizens and businesses.

Service Delivery Manager/Government Agents collaborate with other leaders and business partners to implement strategic and operational goals and objectives to meet the needs of citizens and businesses in the communities we serve.

Job Requirements:

High School Diploma or GED
Experience leading teams to provide exceptional inperson and/or virtual services.
Experience managing conflict and dealing with emotionally charged individuals or groups.
Experience leading an environment where there are frequently changing and competing priorities.
Experience managing a broad range of human resource functions including performance management, leave management, recruitment, and retention. Experience coaching, training, and developing a team to provide best in class service.

Preference may be given to applicants with one or more of the following:

Postsecondary education in Business Management, Public Administration, Finance, Commerce, Leadership or related discipline.
Management or supervisory experience.
Experience supervising in a unionized environment.
Experience leading the implementation of process improvements or organizational changes.
Experience using analytics to make informed business decisions, allocate resources, and evaluate outcomes.
Experience leading a remote/virtual or geographically distributed team.
Experience leading in a public sector or regulated environment. Experience leading projects or programs with multiple stakeholders.

Provisos/Willingness Statements:

Willingness to keep selfinformed on current trends and issues through ongoing training, education, and participation in branch projects.
Successful completion and certification of the Certified Service Manager (CSM) training through the Institute for Citizen
Centred Service within 6 months of Service BC making this course available to you (this training will be paid for and provided by Service BC). Willingness to travel for varying lengths of time.

About this Position:

This position is excluded from union membership.

An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services.

Employees of the BC Public Service must be located in BC at the time of employment.

Port Alberni is a city located on Vancouver Island in the province of British Columbia, Canada. The city lies within the Alberni Valley at the head of the Alberni Inlet, Vancouver Island's longest inlet. It is the location of the head offices of the Alberni-Clayoquot Regional District. Port Alberni currently has a total population of 18,259.

This role also manages another Service BC office in the city of Ucluelet.

Ucluelet is situated on the edge of the Wild Pacific Ocean. It offers visitors and residents the opportunity to live in and explore one of the world's most pristine coastlines. A true west coast working harbor, Ucluelet is a place rich in tradition and natural beauty.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

For more information, please see What We Offer.

How to Apply:

Cover Letter:
NO - Please do not submit a cover letter as it will not be reviewed.

Questionnaire:

YES: