Customer Service Advisor - Milton, Canada - Pride Group Logistics

Pride Group Logistics

Verified Company

Milton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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PLEASE NOTE:
Staffing firms are kindly requested NOT to approach us for staffing help. Thank you._

Pride Fleet Solutions is seeking to hire a FULL-TIME, On-Site
Customer Service Advisor for the location Milton.

Key Responsibilities:

Greet customers and provide a welcoming and professional first point of contact.
Listen to customer concerns and questions regarding vehicle maintenance or repairs.
Inspect vehicles and consult with customers to understand their service needs.
Provide accurate and detailed information on recommended services, repairs, and maintenance.
Generate service estimates and quotations based on recommended repairs and parts.
Clearly explain cost breakdowns and timelines to customers.
Coordinate with the service department to schedule appointments for vehicle repairs or maintenance.
Maintain regular communication with customers regarding the status of their vehicles.
Provide updates on the progress of repairs and notify customers of any additional work needed.
Educate customers on preventive maintenance and explain the importance of specific services.
Answer questions regarding vehicle care and address customer concerns.
Order necessary parts and ensure their availability for scheduled services or repairs.
Coordinate with the parts department to track and manage inventory.
Inspect completed work to ensure it meets quality standards before returning vehicles to customers.
Address any issues or concerns related to the service provided.
Process service orders, create invoices, and collect payments from customers.
Maintain accurate records of transactions and financial details.
Gather feedback from customers regarding their service experience.
Address any customer complaints or concerns promptly and professionally.
Liaise with technicians to clarify customer concerns and ensure accurate communication.
Provide basic technical assistance to customers when needed.
Enter and update customer and vehicle information in the service database.
Ensure accurate and complete records for future reference.