- Developing and maintaining the ITIL process roadmap and monitoring the ITIL framework and other industry standards;
- Focusing on the maturity of processes and the clear definition of critical success factors and related key performance indicators for each process;
- Maintaining ongoing relationships with key stakeholders across the organization to better understand their needs and align the delivery of ITIL process services.
- Post-secondary degree or diploma in business and/or computer science related fields;
- Information Technology Infrastructure Library (ITIL) certification;
- Experience in Lean Methodologies;
- Understanding of ITIL v4 foundations;
- Government of Canada Reliability clearance or eligibility to obtain.
- Knowledge of ServiceNow and other ITSM tools are considered an asset;
- Experience with Business Process Management (BPM) is considered an asset;
- Based on qualifications and experience: $93,637 and $117,046.
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Veem Ottawa, CanadaVeem empowers small and medium businesses who spend too much time and money dealing with inefficient financial payment systems. Our transparent, relationship-based payments model makes it easy to build trust with your vendors, contractors and customers by providing a quick and se ...
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Business Process Specialist
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Scotiabank Ottawa, ON, CanadaPress Tab to Move to Skip to Content Link · The Senior Business Systems Analyst role intersects business, technology, and user requirements. With a focus on systems that support Scotiabank's advisors and operations, the Senior Business Systems Analyst role works to maximize the ...
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Order Processing Specialist
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The Standard x Stay Gold Ottawa, CanadaLooking to hire a full time/part time customer service representative to take phone orders and internet orders for The Standard Tavern. · Prefer to have someone with prior experience in the industry - having worked with orders or sales department of a food service company. · Phon ...
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Canada Mortgage and Housing Corporation Ottawa, CanadaPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Bilingual Senior Specialist, Business Process Optimization · Job Requisition ID: 10209 · Position Status: Permanent Full Time · Position Type: Hybrid · Office Location: Ottawa (ON) ...
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Canada Mortgage and Housing Corporation Ottawa, ON, CanadaJob Requisition ID: 10209 · Position Status: Permanent Full Time · Position Type: Hybrid · Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC) · Travel Requirement: Travel not required · Language Designation: Bilingual · Langu ...
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University of Ottawa Ottawa, Canada**Follow us on **LinkedIn** · **Job Type**: · Employee · **Duration in Months** **(for fixed-term jobs): · 12 · **Job Family**: · Business Operations · **# of Open Positions**: · 3 · **Faculty/Service - Department**: · **Campus**: · Tabaret Hall · **Union Affiliation**: · N/A · * ...
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Senior Service Management Process Specialist - Ottawa, Canada - Payments Canada
Description
| About the role
Reporting to the Manager, IT Service Management Product & Process Services, the Senior Service Management Process Specialist is responsible for the design, deployment, and performance of a defined set of Service Management processes (Incident, Problem, Change, Asset, and Configuration) that are implemented to support the portfolio of Service Management on both our corporate and payment services deployed across Payments Canada. The Senior Service Management Process Specialist will also assist with the development, implementation and release of the new ITIL processes.
This is a temporary position for a 16 Month Term.
| What you'll do
Responsibilities of Senior Service Management Process Specialist include:
| Minimum Qualifications
| Preferred Qualifications
| Salary Range
Please submit your application by May 17, 2024.
